The customer can’t have a refund because

M: Excuse me! I’d like to return this sweater for a refund. The first time I washed it, it shrank at least two sizes.
F: Oh, that’s a clearance item. But don’t worry. It’s also refundable within 7 days after purchase. Do you have the receipt?
M: Here it is.
F: Sorry, I am afraid I cannot refund this, because you bought it 8 days ago.
M: Oh, I didn’t realize that.

M: Unfortunately, we’re having a number of complaints from our clients in Europe. They aren’t pleased with the goods we are sending them.
F: Well, shall we invite the clients to meet with us?
M: It’ll show them our concern, but I doubt if it can help ultimately.
F: Why don’t we change suppliers?
M: That’s an excellent idea. I will try to find and contact new suppliers immediately.