首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A、$20. B、$36.99. C、$4.99. D、$32. D
A、$20. B、$36.99. C、$4.99. D、$32. D
admin
2021-11-24
42
问题
M: You know what, I have here an example of a complaint letter. This is on the Sarasota, Florida, public school system’s website, and it was written to this clothing company. And this is a letter about some shoes, and it begins: " To Whom It May Concern: On September 20, I ordered by phone a pair of brown leather Peace Mules for $36.99, which includes $4.99 for shipping and handling. When they were delivered to my home, the package was wet and the leather shoes were ruined. I am returning the shoes. I realize the shipping and handling fee is non-refundable, [6] but I would like the original amount of $32 to be refunded. Thank you for your attention to this matter. Sincerely..." and she signs it here. So what do you think of that?
W: [7] I think that’s a perfect letter of complaint. [8] She states what the problem is. She states what correction she would like the company to make. The tone is neutral; she doesn’t come across as angry or demanding. It’s short, you know, there’s nothing extra there, so that the person reading the letter doesn’t have to go hunting through the letter for what it is that happened and what the person wants. And getting back to the classroom now, if we wanted to give our students experience learning how to write letters of complaint, we would show them several examples. We would then give them a situation in which there was something to complain about, and we would ask them to write a similar letter using one of the models that we’ve provided, like the one that you’ve just read. What is much harder, of course, is for people to get experience complaining verbally in person. And so once we have demonstrated several scenarios in which complaining takes place, and we’ve analyzed the language and structures that go into complaining, [9] the final step—and perhaps the most important one—is to give students practice complaining in a sheltered environment, in other words, in the classroom. And I would do that by means of role-playing.
M: [10] Lida Baker teaches English and writes textbooks in Los Angeles, California. And that’s all for this week. Thank you for your valuable advice, Lida.
W: You are welcome.
6. In the example of the letter of complaint, how much does the writer want to be refunded?
7. What does Lida think of the example of the letter of complaint?
8. What is considered unnecessary in a letter of complaint?
9. What is the most important step in teaching how to write letters of complaint?
10. What kind of books does Lida write?
选项
A、$20.
B、$36.99.
C、$4.99.
D、$32.
答案
D
解析
转载请注明原文地址:https://jikaoti.com/ti/H3kMFFFM
0
专业英语八级
相关试题推荐
ThingstobeTaughtinEverySchoolI.Introduction:Importanceofstudents’abilitytodealwiththerealworld.A.Speaker’so
PASSAGEONEWhatdidyoungGandhi’sbehavior,liketakingdancinglesson,indicate?
A、Itcontainslotsofissues.B、Itarousesreaders’thinking.C、Itcontainsacentraltheme.D、Itarousesreaders’understanding
PASSAGETWOWhatemotionwerethe"traitfear"volunteerssupposedtopreferwhentheyreturnedtoFord’slabsixmonthslater?
HowtoWriteaBookReviewI.ThedefinitionofabookreviewA.adescriptiveandcriticalorevaluativeaccountofabookB.a
HowtoWriteaBookReviewI.ThedefinitionofabookreviewA.adescriptiveandcriticalorevaluativeaccountofabookB.a
A、Medicinepeoplewithinsomniacantake.B、Tipspeoplecanusetoimprovetheirsleep.C、Psychologicaltherapyusedtocuresle
PASSAGETWOWhathavetheforeignstudentsenrolledatEnglishuniversitieslongcomplained?
Anarrowingofyourinterestsisimpliedinalmostanytransitionfromastudyenvironmenttomanagerialorprofessionalwor
A、$20.B、$36.99.C、$4.99.D、$32.D
随机试题
(2021年德州齐河)属于我国行政系统的外部监督体系的有()
土地增值税实行四级超率累进税率。增值额超过扣除项目金额50%但未超过扣除项目金额100%的部分,税率为()
下述哪项不属于霍奇金淋巴瘤的症状
A.外斐反应B.肥达反应C.Coombs试验D.冷凝集试验E.凝集溶解试验用于由肺炎支原体引起的原发性非典型性肺炎的辅助诊断方法是
(常用抗高血压药物的分类)A.直接血管扩张剂B.保钾利尿剂C.非二氢吡啶类钙通道阻滞剂D.二氢吡啶类钙通道阻滞剂E.血管紧张素转换酶抑制剂非洛地平属于
方形补偿器两侧的第一个支架应安装()。
资料(一)俊宏益德集团(以下简称俊宏集团)属于建筑防水材料行业,是一家集研发、生产、销售、技术咨询和施工服务为一体的专业化建筑防水系统集团。该企业防水卷材和防水涂料产能分别为1500万平方米/年和1.5万吨/年,在2005~2007年连续三年位列
情感可分为()。
好几次听见电台主持人问节目参与者“你叫什么”,我很反感。如果对方是一个小孩,回答说“我叫毛毛”,或者“我是珍珍”,那倒也显得有些亲切。但对方是一位有名有姓的成年人,这种问法就显得太粗鲁。我国的语汇是很丰富的,传统的“请问尊姓大名?”“台甫是?”或白话一些,
HackersAttackUSStateDepartmentComputersTheU.S.StateDepartmenthascloseditspublicemailsystemandwebsitesafter
最新回复
(
0
)