首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel i
In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel i
admin
2011-06-29
36
问题
In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is a national passion; this summer alone, one in 10 citizens will go abroad. Exposed to higher standards of service elsewhere, Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald’s and Pizza Hut are setting a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling departing customers to "Have a nice day" has caught on all over Israel. "Nobody wakes up in the morning and says, ’ Let’s be nicer’ "says Itsik Cohen, director of a consulting firm. "Nothing happens without competition."
Privatization, or the threat of it, is a motivation as well. Monopolies (垄断者) that until recently have been free to take their customers for granted now fear what Michael Perry, a marketing professor, calls "the revengeful (报复的) consumer". When the government opened up competition with Bezaq, the phone company, its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, " People wanted revenge for ali the years of bad service." The electric company, whose monopoly may be short-lived, has suddenly stopped requiring users to wait haft a day for a repairman. Now, appointments are scheduled to the half-hour. The graceless EIAI Airlines, which is already at auction (拍卖), has retrained its employees to emphasize service and is boasting about the results in an ad campaign with the slogan, "You can feel the change in the air. "For the first time, praise outnumbers complaints on customer survey sheets.
The example of EIAL Airlines shows that ______ .
选项
A、revengeful customers are a threat to the monopoly d enterprises
B、an ad campaign is a way out for enterprises in financial difficulty
C、a good slogan has great potential for improving service
D、staff retraining is essential for better service
答案
D
解析
本题涉及短文第二段最后关于EIAI航空公司的事例,本例说明的是员工再培训对公司竞争力提高的重要性。
转载请注明原文地址:https://jikaoti.com/ti/D15YFFFM
0
考博英语
相关试题推荐
Areyoualwayssureyouknowwhatpeoplemeanwhentheytrytodescribetheirfeelingstoyou?Weusebothwordsandgesturesto
ItispossibleforstudentstoobtainadvanceddegreesinEnglishwhileknowinglittleornothingabouttraditionalscholarlyme
Theyhadplannedtogooutingthisweekend,buttheyfinallyhadto_____itbecauseoftherainyweather.
Thepricewepayforthissalutarychangeis,nodoubt,great.Weassemblethousandsofoperativeinthefactory,andinthemin
Thewonderswhichmedicalworkershavealreadybroughtaboutinthediagnosisandtreatmentofdiseasesuggestthatatimemayc
Sincetheenergycrisis,thesebigcarshavebecomearealliability.Theycosttoomuchtorun.
Itwastheir______decisiontoleavetheircountry,andasaresult,theylosttheircitizenship.
Hecannot______thefactthathewaslateagainfortheconferenceattheuniversityyesterday.
Inthedesertedfactoryseveralhugemachineswerelefttorustanddecay.
Hecannot______thefactthathewaslateagainfortheconferenceattheuniversityyesterday.
随机试题
以下哪种疾病可能会导致CAl25升高
女性,45岁,诊断为巨大结节性甲状腺肿,在颈丛麻醉下行一侧甲状腺全切,另一侧甲状腺大部切除术,术后第2天突然发生窒息,面肌和手足持续性痉挛。进一步的检查是
中医诊断为方宜首选
A、麻疹疫苗B、乙型脑炎疫苗C、脊髓灰质炎疫苗D、百、白、破混合制剂E、乙肝疫苗2个月小儿应接种
A公司于2015年1月1日,通过出让方式,获得B市C县规划区内一地块,从事住宅楼开发建设。次日签订了出让合同,交纳土地出让金6000万元,合同约定2015年3月1日开始动工建设。后由于种种原因,该项目直到2016年5月1日才开始动工建设。同时A公司为提高整
黄河公司因技术改造需要2019年拟引进一套生产线,有关资料如下:(1)该套生产线总投资520万元,建设期1年,2019年年初投入100万元,2019年年末投入420万元。2019年年末新生产线投入使用,该套生产线采用年限平均法计提折旧,预计使用年限为5年
史前的玻利维亚城遗址有重达40吨的安山石。这些石头是在科帕卡巴挖的。科帕卡巴与玻利维亚相隔一个湖,距离约为90公里。考古学家猜测,这些石头是用芦苇船运到了蒂瓦纳瓦。为了证明这种可能性,实验者使用科帕卡巴的当地材料和传统造船术建造的芦苇船将9吨的石头运往蒂瓦
计算斐波那契数列第n项的函数定义如下:intfib(intn){if(n==0)return1;elseif(n==1)return2;e
WhatisMartin’soccupation?
SupposingyouareProfessorZhangofauniversity,writealetterinvitingProfessorWangtogivealecturetothestudentsand
最新回复
(
0
)