People everywhere hunger for courtesy. Courtesy, politeness, good manners -- call it what you will, the supply never seems to eq

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问题     People everywhere hunger for courtesy. Courtesy, politeness, good manners -- call it what you will, the supply never seems to equal the demand. Good manners are the happy way of doing things. And the reverse is equally hue. Bad manners can ruin a day--or even wreck a friendship.
    What are the basic ingredients of good manners? Certainly, a strong sense of justice is one; courtesy is often nothing more than a highly developed sense of fair play. Another ingredient of courtesy is empathy, a quality that enables a person to see into the mind or heart of someone else, to understand the pain or unhappiness there and to do something to minimize it. Yet another component of politeness is the capacity to treat all people alike, regardless of all status or importance. Even when you have doubts about some people, act as if they are worthy of your best manners. You may be astonished to find out what they really are.
    I truly believe that anyone can improve his or her manners by doing three things. First, by practicing courtesy. All skills require constant repetition to become a second nature. Good manners are no exception.
    Driving a car, for example. Why not monitor yourself sternly for aggressive driving, unnecessary horn-blowing, following too closely, failing to yield the right-of-way?
    One essential but difficult thing to remember is to refuse to let other people’s bad manners lead you to retaliate in kind. A young man was in a car with his father when a driver in an oncoming vehicle failed to dim the light, "Give him the brights, Dad!" the young man urged in exasperation. "Son," replied the father, "that driver is certainly discourteous and probably stupid. But if I give him the brights, he’ll be discourteous, stupid and blind-- and that’s a combination I don’t want to tangle with."
    The second requirement for improving your manners is to think in a courteous way. In a long run, the kind of person you are is the result of what you have been thinking over the past twenty or thirty years. If your thoughts are predominantly self-directed, a discourteous person is what you will be. If on the other hand, you train yourself to be considerate to others, if you can acquire the habit of identifying with their problems and hopes and fears, good manners will follow automatically.
    Finally, to have good manners you must be able to accept courtesy, receive it gladly and rejoice when it comes your way.
To treat everyone with courtesy, it is essential for one to have ______.

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答案to have a strong sense of justice,empathy and the capacity to treat all people alike.

解析 本题其实是良好行为构成的另一种问法,参见第2段:良好行为的构成有三,分别是正义感、同情心和平等待人的能力。
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