2. 外语
  3. Correctly measuring the productivity of service workers is complex. Consider, for example, postal workers: they are often said t

Correctly measuring the productivity of service workers is complex. Consider, for example, postal workers: they are often said t

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问题 Correctly measuring the productivity of service workers is complex. Consider, for example, postal workers: they are often said to be more productive if more letters are delivered per postal worker. But is this really true? What if more letters are lost or delayed per worker at the same time that more are delivered? The objection implied above to the productivity measure described is based on doubts about the truth of which of the following statements?
选项 A、Postal workers are representative of service workers in general.
B、The delivery of letters is the primary activity of the postal service.
C、Productivity should be ascribed to categories of workers, not to individuals.
D、The quality of services rendered can appropriately be ignored in computing productivity.
E、The number of letters delivered is relevant to measuring the productivity of postal workers.
答案D
解析 读明白问题永远是最重要的。本题问题目的等同于：(1)上面段落驳斥下面哪一个?(2)若上面陈述正确，那么下面哪一个can be true except．．．?(答案不能为无关选项，因为无关也可以正确，基本思路是寻找与段落里的main idea直接取非。)(3)下面哪一个信息直接和段落推理相违背?对于建议的完全量化的生产率的度量方法的批评提出了服务质量的问题，暗示服务质量也是潜在的需要考虑的相关方面，因此，选项(D)是正确答案；该反对意见假设邮政工人是总的服务部门工人的适当的代表，因此，选项(A)不合适，由建议的从信件投递来度量生产率推论出，该论述认为投递信件是邮政工人的主要活动，因此选项(B)不合适；因为该短文清楚地将生产率归于工人所在的整个部门，选项(C)不合适；选项(E)不合适，因为该反对者没有质疑投递信件数量的相关性，而是暗示一些其他的因素也应该是相关的。
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