首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
The Art of Listening I. In the last lecture, Communication competence: 1) personal motivation 2) communication knowledge 3)(1)__
The Art of Listening I. In the last lecture, Communication competence: 1) personal motivation 2) communication knowledge 3)(1)__
admin
2013-06-12
59
问题
The Art of Listening
I. In the last lecture, Communication competence:
1) personal motivation
2) communication knowledge
3)(1)______ (1)______
II. In today’s lecture, the Art of Listening
Listening delivers benefits:
(2)______. (2)______
to attract others
to like their company.
effective in their jobs
Good Listening Skills:
1)(3)______. (3)______
Be attentive
Be impartial
(4)______. (4)______
Summarize
2) Nonverbal Message
(5)______ (5)______.
Equal positioning Facial expression (6)______. (6)______
3) Express Thoughts and Feelings
(7)______. (7)______
Speak clearly
4) Communicate Without Being (8)______ (8)______
(9)______non-judgmentally (9)______
Use "I" messages.
Poor Listening Skills: A poor listener, May be abrupt
Will be easily distracted.
Constantly interrupts,
Changes the subject
Looks at (10)______ (10)______
The Art of Listening
In the last lecture, we talked in general about how to become a Competent Communicator.
As I have opinioned, a competent communicator should have such qualities as motivation, knowledge and above all skills to communicate.
First, personal motivation increases our competence. That is, perceived competence depends in part on how much a person wants to make a good impression and communicate effectively. People are likely to be more motivated if they are confident and if they see potential rewards.
Second, communication knowledge increases our communication competence. In addition to being motivated, people also need knowledge about communication to be effective. The more people understand how to behave in a given situation, the more likely they are to be perceived as competent.
Third, skills, as communication skill increases, communication competence increases. People who are motivated to be effective and who have knowledge about communication must still act in ways that are consistent with their communication knowledge. Skills are goal-oriented actions or action sequences that we can master and repeat in appropriate situations. The more skills you have, the more likely you are to structure your messages to be effective and appropriate.
The combination of our motivation, knowledge, and skills leads us to perform confidently in our encounters with others.
In today’s lecture, we shall look at one effective Communication Technique in daily life: the Art of Listening
Listening is an art that when done well delivers tremendous benefits. The goal of listening well is to achieve win-win communication.
Win-win communication not only fosters understanding, affirmation, validation and appreciation, but it also creates an atmosphere of trust, honor and respect. When someone truly listens to you, don’t you feel special and honored?
Listening well is a two-way street, and to be effective communicators, we must all listen well to each other. One-way listening can be equated to driving down a one-way street the wrong way. It’s dangerous, it can get you into trouble and it can be expensive.
On the contrary, being able to listen well renders us the most obvious benefits
Someone who listens well easily establishes rapport with others, hence teamwork.
Good listeners attract others because they focus on the speaker completely.
They have a positive energy that makes you want to be in their company.
They are effective in their jobs because, by listening and asking the appropriate questions, they know exactly what needs to be done and how to do it.
Listen closely to your intuition. The best example of this is to observe how blind people communicate. Since they do not have the gift of sight, they focus on their other gifts and develop them. Their hearing is acute, and they can read people by focusing on a person’s voice attitude and the words that the person uses,
Good Listening Skills: Listening well is a skill that requires practice.
(1) Listen Actively
Be attentive—concentrate on what is being said.
Be impartial—don’t form an opinion, just listen.
Reflect back—restating what has been said helps the speaker know that you understand.
Summarize—pull together the important messages so that you and the speaker recognize what was important during the conversation.
(2) Nonverbal Message
Posture—let your body show that you are interested by sitting up and leaning toward the speaker.
Equal positioning—if the speaker is standing, you stand. If the speaker is sitting, you sit as well.
Facial expression—remember that feelings are reflected in facial expressions.
Gestures—your body language reveals a lot about how you interpret a message, so be aware of when you send signals that might cause the speaker to believe that you are angry, in a hurry, bored, etc.
(3) Express Thoughts and Feelings
Be open and honest—collaboration between parents and professionals begins with the understanding that you trust each other with all information.
Speak clearly—don’t mumble and don’t talk too quietly. If you don’t know the word for something, describe what you mean so that you and the speaker can have a shared understanding of your concern or question.
(4) Communicate Without Being Adversarial
Express concerns non-judgmentally—talk about your questions or concerns without blaming other people. For example, you might be angry that your child is not receiving enough speech therapy. Rather than talk about the speech therapist not doing his/her job, discuss your idea of how often your child should receive this service.
Use "I" messages. Rather than say, "You didn’t explain that very well," say, "I didn’t understand what you just said. Please explain it again."
Poor Listening Skills A poor listener,
May be abrupt and/or give one-word answers such as no, yes, and maybe.
Will be easily distracted.
In person, the listener may look around the room as opposed to focusing on the speaker’s face.Over the telephone, the listener may be opening mail, reading e-mail, filing, playing with hair, a pencil or a tie, anything that preempts focusing on the speaker.
Constantly interrupts, making the speaker feel that what he or she has to say is not important.
The listener finishes the other person’s sentences, implying that the listener already knows what the speaker is about to say.
Changes the subject without even realizing it.
Looks at his watch, signaling that you are wasting his time.
OK. To Sum up, today we have talked about some good listening skills. Remember that effective listening can open many doors. If you listen with your eyes, your ears and your mind, you will always get the information you need.
选项
答案
Posture
解析
转载请注明原文地址:https://jikaoti.com/ti/BERYFFFM
0
专业英语八级
相关试题推荐
AtachesstournamentinTunisiain1967,BobbyFischer,then24,waspittedagainstanotherAmericangrandmaster,SamuelReshe
Usually,therearetworeasonstopursuescientificknowledge:forthesakeoftheknowledgeitself,andforthepracticalu
Usually,therearetworeasonstopursuescientificknowledge:forthesakeoftheknowledgeitself,andforthepracticalu
HistorybuffsstillwaxpoeticaboutthebrutalpatentbattlesacenturyagobetweentheWrightbrothersandGlennCurtis,anoth
HistorybuffsstillwaxpoeticaboutthebrutalpatentbattlesacenturyagobetweentheWrightbrothersandGlennCurtis,anoth
LastmonthHansenTransmissionsInternational,amakerofgearboxesforwindturbines,waslistedontheLondonStockExchange.
UnderthedealagreedwiththeEuropeanparliament,bonusesbankersmaygetaslowas
Researchersinmanycountrieshaveobservedthatmiddleclasschildrenasagrouparemoresuccessfulintheeducationalsystem
Intheschoolsofancienttimes,themostimportantexaminationswerespoken.Usuallythestudentsweresupposedtosaypoetrya
WhatdoseveralairlinesblametheEuropeanauthoritiesfor?
随机试题
试论中国古代封建国家的主要历史特征。(北京大学2003年中国通史真题)
从所给的四个选项中,选择最合适的一个填入问号处,使之呈现一定的规律性。
燃料中对锅炉工况影响较大的成分有:发热量、水分、灰分、挥发分。()
肥厚性非梗阻型心肌病患者的心尖部收缩期血流频谱呈()
下述内容符合临床道德原则的是
(2008年)关于实际物体的单色吸收率和单色发射率的论述中,错误的是()。
某事业单位2017年5月发生如下经济事项:(1)2日,收到支票为10万元的无条件捐赠,并于当日将款项存入银行。(2)5日,收到同级财政部门批复的分月用款计划及代理银行盖章的“授权支付到账通知书”,金额为120万元。(3)15日,以捐赠款10万元购入当
对于外部项目,工作说明书一般由________提出。
某大学副教授尹老师开50多万元的宝马车上课,有七八个手机号码,是3家上市公司的独立董事。在一次全国性的高校学术研讨会上,他“善意地”提醒大家:“大学教师全心投入教学是一种照亮别人的自我毁灭。”正是在这一观念支配下,尹老师把大部分时间和精力用在了做生意上,而
某人徒步旅行,去时每走40分钟休息5分钟,到达目的地共花去4小时46分:回来时,他的速度为去时速度的2倍,每走30分钟休息10分钟,这样他走回原地要多少时间?
最新回复
(
0
)