2. 财经
  3. February 18th Ruth Walter 2921 Cypress Lane Smithfield, UT 00375 Dear Ms. Walter, It has come to our attention that you h

February 18th Ruth Walter 2921 Cypress Lane Smithfield, UT 00375 Dear Ms. Walter, It has come to our attention that you h

admin2015-05-09  26
问题 February 18th
Ruth Walter
2921 Cypress Lane
Smithfield, UT 00375
Dear Ms. Walter,
    It has come to our attention that you have failed to remit payment for service provided during the two billing periods of 7/15—8/14 and 9/15—10/14 last year.
    Our records indicate that multiple bills for these periods have been sent to your address without reply. At this point, we are regrettably required to take stronger measures. If by April 15 we have not received payment in full, including all late fees charged, we will be forced to terminate service to your residence.
    For further information about this action, or to verify the amount of your outstanding balance, please call our Customer Service Center at 1-888-555-3802, or write to the following address:
                                                        Accounts Payable Division
                                                        Northern Utah Gas & Power
                                                         55755 State Highway 16
                                                            Logan, UT 00378
February 27th
Accounts Payable Division
Northern Utah Gas & Power
55755 State Highway 16
Logan, UT 00378
Service representative,
    I recently received a notification of outstanding charges on my account. I am very confused and distressed by the situation outlined in your letter.
    First of all, I am certain that I paid for all services during the two billing period in question. The payments were on time and for the correct amount. I used your company’s automated telephone billing system and paid with my credit card. I am including transaction receipts from my credit card company that list these payments and the dates on which they were processed by your company.
    After I had paid then, I did receive multiple bills for the periods 7/15 —8/14 and, 9/15 — 10/14 as stated in your letter. I tried repeatedly to report this error to your company via the customer service email system, but I never received a response. I am also attaching copies of these e-mails for your review.
    These documents clearly show that I have made all payments in a timely fashion, and I hope they will help you resolve this situation. If you have any more questions for me, please contact me by phone(555-7690)or email(rwalt79@m2mail.com).
    Ruth Walter
What will accompany Ms. Walter’s letter?
选项 A、Credit card and email records
B、Payment of late fees
C、Her business card
D、Copies of two billing statements
答案A
解析 回信的第一段最后一句中说，第一次和第二次信用卡交易记录一起寄给顾客服务中心的错误报告附加了凭证资料。
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