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  3. Suppose you are Li Ming. During the week long holiday, you joined a package tour organized by a travel agency to the city of Bei

Suppose you are Li Ming. During the week long holiday, you joined a package tour organized by a travel agency to the city of Bei

admin2009-04-27  51
问题     Suppose you are Li Ming. During the week long holiday, you joined a package tour organized by a travel agency to the city of Beijing. But when you got there, you found the services provided for you rather disappointing. Then you decided to writer a letter to the General Manager to
    1) state your purpose of writing
    2) complain about the services
    3) and make some suggestions.
    You should write about 100 words, do not sign your own name at the end of the letter. Use "Li Ming" instead. You do not need to write the ad dress.
选项
答案Dear Sir or Madam: I write this letter to you to place a strong complaint of the bad services I received during my trip to Beijing eight days ago. During the week long October Day holiday, what I experienced was rather annoying. I must tell you that I am not satisfied with the hotel services your agency arranged for us. The surrounding environment round the hotel I lived in was so noisy that I slept lightly that night. What makes matters worse is that the food provided by the hotel was not wholesome. After I took the breakfast, I got a stomachache. That almost completely spoilt my trip. In the light of all this, I strongly insist that you should return me some of the money. I’m looking forward to an early reply from you. Yours sincerely, Li Ming
解析     投诉信一般是针对质量低劣的产品或者服务，其送寄对象应该是对方主管部门的负责人。写投诉信的目的是为了让对方同情你的遭遇或者碰到的问题，继而给出你所期望的解决方法。因此，写这类信件最重要的一点是
    (1) 要实事求是，—…定要遵守"简明、公正"的原则，切勿夸大其词
    (2) 投诉信中应该包含的内容有：你所投诉的问题；该问题给你造成的不良后果；与投诉有关的重要依据，如商品
简要说明、购买日期、地点等；
    (3) 你所希望的解决方法和最后结果。
    (4) 此外，还可以向对方建议解决问题的最后日期，并表示对所投诉问题的妥善解决充满信心。
    该写作题目是一游客在加入了一次旅行社安排的食宿方面遇到了不愉快的事，于是写信给旅行社的总经理提出合理的抱怨。题目要求写作中包括以下三点：首先，抱怨的目的；其次，在旅游中遇到了哪些不开心的事；最后，希望对方在以后的工作中改善自己的工作并提出了对方的答复。写作时只要把这三点阐述清楚，使用恰当的语言就可顺利完成这道写作题目。
常用句型：
1．I’m writing to express my dissatisfaction with…
   我现写信向你表达对…的不满
2．I’m writing to complain about…
   我现写信向你投诉有关…
3．There are some problems with…that I wish to bring to attention．
   我希望你注意到在…方面的一些问题。
4．The reasons why I complain are as follows．
   我抱怨的原因如下。
5．The focus Of our complaint is the following．
   我们的抱怨主要集中在以下几点。
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