Why is the woman leaving a message?

Hello. This is Amanda Wiggins calling for Mr. Bill Robertson. I’m calling because we received an incorrect bill payment from you in the mail. We received a payment to your account for $45.99 on August 25. However, your actual bill for July 25 to August 19 was $55.78. Please contact us to let us know how the matter can be resolved and you are not penalized on your next bill. You can call our office any time from 9:00 a.m. to 5:00 p.m., Monday through Friday at 293-6643. You can ask for Heather Wickles, our customer service representative. She’ll be more than happy to help you. Thank you in advance for solving this matter, and have a pleasant day.