2. 外语
  3. I ordered a box spring and mattress from the Boscovs store in Camp Hill, PA. I needed to exchange the box spring for a lower one

I ordered a box spring and mattress from the Boscovs store in Camp Hill, PA. I needed to exchange the box spring for a lower one

admin2011-04-03  27
问题 I ordered a box spring and mattress from the Boscovs store in Camp Hill, PA. I needed to exchange the box spring for a lower one. The sales people at the store were helpful, but it took almost three weeks for it to come in. They called to set up an appointment for delivery. Someone else took the call and told them I was working and that it would be better for us if it was delivered on the following Saturday. I called to confirm this and the lady who took my call was NOT very helpful. It would have probably been less frustrating if I had talked to a machine. She checked my account, and said I had to set up a delivery time. I thought I had a delivery day, but she said I didn’t. I was so frustrated while talking to her, because she was the most unresponsive person I have dealt with in years. In frustration, I told her the earliest I could be there for a delivery was the following Thursday! I thought I had a Saturday delivery! The people who initially delivered the bed were prompt and nice, but I will never order another thing from Boscovs where I have to set up a delivery. The person who set up the delivery was not Customer Focused AT ALL!
Why is this customer so frustrated?
选项 A、The delivery took too much time.
B、The customer had to pay extra money for the delivery.
C、The customer service representative was not responsive.
D、When the delivery arrived, the product was damaged.
答案C
解析
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