• You will hear five people talking about different topics. • For each piece, decide which department (A-H) the speaker is talki

F: Now, I’d like to look at the latest figures. The breakdown is on the first page of your report, and, as you can see, the overall trend is very promising. There’s an increase in turnover of 12%. That’s a marked improvement on last month’s figures and I think it clearly shows that the launch of the new model has been successful. Perhaps we should now start to look at increasing its production.

M: We come now to the launch of the ZTS. It’s essential, if we’re to reach our targets, that we attract a considerable number of new customers. We must look at the cost of a national television campaign... there are some preliminary figures for this on the second page of the report. We have to get the promotion of this model right from the start.