2. 外语
  3. In an attempt to improve the overall performance of clerical workers, many companies have introduced computerized performance mo

In an attempt to improve the overall performance of clerical workers, many companies have introduced computerized performance mo

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问题     In an attempt to improve the overall performance of clerical workers, many companies have introduced computerized performance monitoring and control systems (CPMCS) that record and report a worker’s computer-driven activities. However, at least one study has shown that such monitoring may not be having the desired effect. In the study, researchers asked monitored clerical workers and their supervisors how assessments of productivity affected supervisors’ ratings of workers’ performance. In contrast to unmonitored workers doing the same work, who without exception identified the most important element in their jobs as customer service, the monitored workers and their supervisors all responded that productivity was the critical factor in assigning ratings. This finding suggested that there should have been a strong correlation between a monitored worker’s productivity and the overall rating the worker received. However, measures of the relationship between overall rating and individual elements of performance clearly supporter] the conclusion that supervisors gave considerable weight to criteria such as attendance, accuracy, and indications of customer satisfaction.
    It is possible that productivity may be a "hygiene factor" ,that is, if it is too low, it will hurt the  overall rating. But the evidence suggests that beyond the point at which productivity becomes "good enough" higher productivity perse is unlikely to improve a rating.
According to the passage, a "hygiene factor" (line 13) is an aspect of a worker’s performance that ______.
选项 A、has no effect on the rating of a worker’s performance
B、is so basic to performance that it is assumed to be adequate for all workers
C、is given less importance than it deserves in rating a worker’s performance
D、if not likely to affect a worker’s rating unless it is judged to be inadequate
答案D
解析 定义题。第二段第一句指出的“健康因素”是指工人什么样的表现?这种说法之后，文章马上给出了解释。“太低会有影响，但高出一定水平之后，就不会再有影响。”所以D正确。除非不合适，不会影响工人的评级。A．“no effect”太过。B．“basic”，“to be adequate for all workers”与作者说法相反。 C．比应得的重视程度低。不符合作者态度，相反作者认为有些人高估了其作用。
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