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When was the customer survey conducted? It was conducted______. How did customers feel about the service staff? The service st
When was the customer survey conducted? It was conducted______. How did customers feel about the service staff? The service st
admin
2014-04-07
31
问题
When was the customer survey conducted?
It was conducted______.
How did customers feel about the service staff?
The service staff were not always______.
Now I’m going to tell you the result of the customer survey we conducted last month. We got high marks from our customers about the quality of our products.They felt our products were quite reliable and carried a lot of the features they expected in electronics.They especially liked the hi-tech mobile phone,which combines a mobile phone with a camera and mp3 player.However,customers were not satisfied with our customer service.They complained in the survey that it took too long to settle their complaints.They also complained that our service staff were not always friendly. By contrast,they wrote that many of our competitors have excellent customer service.This is the urgent task we have to deal with now.That’s why I’m ordering the customer department to come up with a plan within one week and I also asked them to explain how they intend to improve our customer service.
选项
答案
friendly
解析
本题询问顾客认为客服人员怎样。根据文章第七句话"They also complained that our service staff were not always friendly"可知客服员工并不总是那么友好。
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本试题收录于:
大学英语三级A级题库大学英语三级分类
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大学英语三级A级
大学英语三级
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