On a train, you overhear a woman phoning her office. Why has she phoned?

Woman:  Jenny, hi, it’s me. I’m on the train and it’s stuck somewhere just outside the station -- signalling problems or something ...Yes, I know, sorry, but there’s nothing I can do about it. Anyway, listen, could you check my diary and see when I’m supposed to be with those marketing people ... it’s on my desk  ...... Oh, isn’t it? Oh, that’s strange. And it’s not in the drawer? I wonder ... Oh, I know, I must have left it in Jimmie’s office after yesterday’s meeting. You couldn’t get it and then ring me back, could you? Sorry to be a nuisance.

Woman:  If you have to deal with a customer who keeps ringing your office about a problem you think you’ve already dealt with, it’s important to be forceful. Make them understand that you really sympathise with their problem, but decide on a course of action early in the conversation and try to keep it moving quickly to avoid any difficult areas. If you can, it might be worth your while trying to discover if there is another reason for their persistence, to try to do something about it before they call again.