投诉信 说明:假设你是旅客王磊,你于 2015 年 6 月 15 日在香港参加完展会后,乘坐东方航空公司的 CA810 航班回国。现(6 月 20 日)向该航空公司写一封投诉信。 内容:1.航班延迟超过 4 小时,航空公司方没有任何解释,并未提供任何食品补

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问题 投诉信
说明:假设你是旅客王磊,你于 2015 年 6 月 15 日在香港参加完展会后,乘坐东方航空公司的 CA810 航班回国。现(6 月 20 日)向该航空公司写一封投诉信。
内容:1.航班延迟超过 4 小时,航空公司方没有任何解释,并未提供任何食品补给;
2.回到西安后发现错过了最后一班列车,只能在酒店住宿一晚;
3.行李三天后才到达,且损坏严重,无法再次使用;
4.索赔旅店过宿费和箱包费用,共计¥2000;
5.期待对方早日回复。
Words for reference:
补给 refreshment

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答案Dear Sir or Madam, I am writing to complain about the quality of your service and damage that have been done to my luggage. I have recently returned home after taking your Flight CA810 from Hong Kong to Xi’an. The flight was delayed for above 4 hours, but no explanation was given by your representatives, and we were not offered any refreshments at all. On arriving Xi’an, I found that I missed the last train back home and was forced to stay in a hotel. My suitcase did not arrive until three days later and has been damaged so badly that it is beyond repair. The cost of the hotel accommodation and replacing my bag come to ¥ 2000. I would therefore like to ask for compensation for these items. I’m looking forward to hearing from you as soon as possible. Yours faithfully, Wang Lei

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