Look at the note below. You will hear a woman calling about an order. SMART OFFICE SUPPLIES LTD

Look at the notes below.
You will hear a woman calling about an order.
You have 15 seconds to read through the notes.
[pause]
Now listen, and fill in the spaces.
[pause]
Man: Smart Office Supplies Ltd. Can I help you?
Woman: Oh, hi. This is Jennifer Bryant here, Assistant Manager at Sunflower Stationery.
Man: Hello, Jennifer. What can I do for you?
Woman: I’m afraid we’ve had a bit of problem with the last order you sent us.
Man: Oh, dear. Do you have the order number there by any chance?
Woman: Yes, it’s 78362 and was dispatched on the 17th of August.
Man: Right. I’ve got a note of that. Now, what was the problem?
Woman: Well, we had a lot of customer complaints about those computer USBs. Apparently it was impossible to save any data on them. I am not sure why exactly.
Man: Was that all the USBs or just one or two of them?
Woman: Well, we exchanged the first few, but the replacements were just as bad, so after that, we gave everyone a refund and withdrew them from sale.
Man: Mmm, it seems the whole batch of them was faulty then.
Woman: I’m afraid so.
Man: I’ll tell you what I will do. I will come over and collect them myself this afternoon. And I will send them all back to the manufacturer.
Woman: Okay.
Man: Great, and we will adjust the invoice accordingly, of course. Sorry about this.
Woman: That’s all right. Thanks a lot.
[pause]
Now listen to the recording again.
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