What’s the possible relationship between the two speakers?

admin2013-11-10  42

问题 What’s the possible relationship between the two speakers?
  
W: Sound and Vision, Administrative Department, Eve Wheeler speaking. Can 1 help you?
M: Good afternoon, Madam. This is John Cruise. I wish to register a complaint about my video recorder.
W: I see. I hope I can be of some help. Can you explain what the problem is, please?
M: Well, the recorder has severely damaged two quite valuable tapes of mine. And you guaranteed that this machine is the best there is. I hope you understand that a simple repair is just not enough; I demand compensation for the lost tapes as well.
W: I’m sorry; that’s all very unfortunate. I’m sure something can be done. I will put you through to our legal consultant, Mrs. Schroder. One moment please.  (dialing sound ... )
W: Hello, Mr. Cruise? Thank you for waiting. I’m awfully sorry, but Mrs. Schroder is
    having a meeting right now. Could she call you back later this afternoon?
M. I hope you’re not trying to get rid of me.
W: Not at all, Sir. I have noted your complaint and I will urge Mrs. Schroder to call you
    back as soon as possible. Could I have your phone number, please?
M: Yes. It’s 0181 945 8719.
W. Thank you very much. Goodbye.
M: Bye.

选项 A、An exchange of the video recorder for a new one.
B、A refund of the video recorder and two tapes.
C、A repair of the video recorder and compensation for his tapes.
D、An immediate apology for the service.

答案C

解析 本题测试对细节内容的理解能力。根据原文中的相关信息“a simple repair is just not enough;I demand compensation for the lost tapes as well”,可以直接找到正确答案C。
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