首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Read the article below about customer relationship management. Choose the correct word or phrase to fill each gap from A, B, C o
Read the article below about customer relationship management. Choose the correct word or phrase to fill each gap from A, B, C o
admin
2013-04-20
46
问题
Read the article below about customer relationship management.
Choose the correct word or phrase to fill each gap from A, B, C or D on the opposite page.
For each question(21-30), mark one letter(A, B, C or D)on your Answer Sheet.
There is an example at the beginning(0).
Customer Relationship Management
In today’s fast-moving market, it is a simple(0)______that products are constantly being replaced by something new. For companies large and small, the most important real(21)______ with measurable, long-term value is loyal, one-to-one customer relationships. However, despite their importance, they do not(22)______ on any company’s balance sheet. If a company lost 10% of its inventory to theft, it would react swiftly, but if the company loses 10% of its customers, this may not be(23)______
In this age of product(24)______ , in which the market fails to perceive any profound difference between products or companies, effective management of customer relationships is critical in achieving a competitive(25)______ Delivering quality service and achieving high customer satisfaction have been closely(26)______ to profits, and consequently the(27)______ all companies are trying to make is to provide more internal and external customer relationship focus. By(28)______ available information technology, leading companies have already shortened process and response times, increasing customer satisfaction.
But companies must make a profit to survive, so telling a chief executive to focus more on customers, through the use of expensive information technology, may fall on deaf ears unless it can be demonstrated that such investments will be(29)______in terms of revenue, market share and profits. Certain companies are responding to this new customer focus by completely(30)______ their traditional financial-only measurements of corporate performance, and seeking new ways of measuring customers’ perceptions and expectations.
选项
A、shift
B、fluctuation
C、motion
D、displacement
答案
A
解析
转载请注明原文地址:https://jikaoti.com/ti/oiFsFFFM
本试题收录于:
BEC高级阅读题库BEC商务英语分类
0
BEC高级阅读
BEC商务英语
相关试题推荐
Whattypeofbusinessdoesthespeakerworkfor?
Lookatthegraphic.Whichcellphoneplanwillthemanmostlikelychoose?
TaskSheetforCandidateATaskSheet1A:Customerservice:howtodelightyourcustomersB:Employeerelations:thedangers
(Thecandidatechoosesonetopicandspeaksaboutitforoneminute.)A.Technology:theimportanceoftrainingstaffinhowto
Question询问
Askingquestions征询
Tellingyouraudiencethattheycanaskquestions请听众提问
Theinterlocutorasksyouquestionsonanumberofwork-relatedandnonwork-relatedsubjects.
Theinterlocutorasksyouquestionsonanumberofwork-relatedandnonwork-relatedsubjects.
•YouwillheararadiointerviewbetweenawomanjournalistandMichaelDell,ChairmanofDellInc.andhisnewCEO,KevinRolli
随机试题
A.疏肝解郁B.清热化痰C.调和冲任D.益气养阴E.清热解表肉瘿伴急躁易怒、汗出心悸、失眠多梦、形体消瘦,其治法是()
粪便外带鲜血,表示出血可能在()
在古代欧洲,有过这样一首诗:那时候,卜面的青天还没有称呼,下面的大地也没有名字,其阿玛特(即海洋)是大家的生母,万物都和水连在一起。这首诗体现的是()。
班轮运费计收标准中的“W/MPlusAdVal”是指班轮公司计收运费时应按其中较高者计收。()
通常股票的有效期与股份公司的存续期间相联系,两者是并存的关系。()
在成本法下,当被投资企业发生盈亏时,投资企业一般不做账务处理;当被投资企业宣告分配现金股利时,投资企业均应将分得的现金股利确认为投资收益。( )
下列不属于质性研究通常运用的方法的是
已知球面上过A、B、C三点的截面到球心的距离是球半径的一半,且AB=BC=CA=2,则球表面积为()
设矩阵Am×n的秩为r(A)=m<n,Im为m阶单位矩阵,则
Therearecockroaches(蟑螂)everywhereonEarthexcepttheplacesthatarecoveredwithice.Scientistshavediscoveredabout3,50
最新回复
(
0
)