The criteria are the quality of the item, the ease of communication and the________of delivering.

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问题 The criteria are the quality of the item, the ease of communication and the________of delivering.

选项

答案speed

解析 本题询问用户给出反馈的标准,也即反馈需要包含哪些内容。录音中指出,反馈的标准包括诸如:物品的实际质量与广告上的差别(the quality of the item)、买卖双方沟通的便利性(the ease of communication)、物品的寄送速度(the speed the item was delivered)等等。故空格处可直接填入关键词speed。
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