Where is the student from? Why does this problem exist?

Adviser: Good afternoon. How can I help you?
Student: Good afternoon. My name is Helena Schwarz. I have an appointment at three.
Adviser: Ah, yes. Come in. Please, take a seat ....  Now, what can I do for you?
Student: Well, I need some advice about my studies. I’m a foreign student               Q21
       —from Germany—and, well, I heard that this is the place
       to come.
Adviser: It certainly is. So, what kind of problems are you having? It’s quite normal for students to meet problems, particularly overseas seas students who might not be familiar with the British way of life or education system.
Student: Well, my first problem is the workload.
Adviser: That’s a common problem, even with British students.
Student: It seems to me that the biggest difference between university and secondary school is that university students have to do a lot of work on their own, and it’s sometimes useful to get advice on how to take control of your time and work effectively.
Adviser: You’re right. The obvious thing to do is to make a schedule                  Q22
       and stick to it. Bear in mind that there is enough time to do the
       work and enough time for extra-curricular activities.
Student: You mean that I shouldn’t overload myself.
Adviser: Right, but moreover, be careful to spread your work out over the weeks and months. Don’t do anything for a while, then get worried because you have little time to get assignments finished.
Student: Yes, that’s clear.
Adviser: We get a lot of students coming to us with that problem, so
       we’ve produced a leaflet about it. You should have received                  Q23
       one during orientation, but sometimes ... well, here you are.
Student: Thank you. I’ll read it carefully later.
Adviser: OK. And feel free to come back if you have any questions about it.
Student: OK. My second problem is with research.
Adviser: Are you going to complain that the library isn’t open at the                   Q24
      weekends?
Student: How did you guess?
Adviser: We get so many students complaining about that. We are trying
       to get that changed, but ... well, to be honest, the library                   Q25
       staff already work long shifts and unless we can get extra staff,
       the library has to remain closed at the weekends.
Student: I understand, but ...
Adviser: I know. It makes organising your time even more important. Make sure that you get all the books you need from the library before the weekend. Then, devote some of your weekend time to making notes from the books at the weekend.
Student: The problem is that I’m easily distracted when I’m working at                Q26
       home rather than in the library.
Adviser: Well, an alternative strategy is to work longer hours during the             Q27
       week, when the library is open, and do no work at all at the
       weekends. Sometimes, it’s very useful to forget about studies
       for a day or two each week.
Student: Yes. That might be better for me. I can concentrate on my work in the library and then leave the weekends free. Also, I have some problems, with my essay assignments. Could you have a look at these and tell me what you think?
Adviser: Certainly  .... Ah, I see. Well, even if you plan your writing                Q28
       carefully, this can come to nothing if the assignment doesn’t
       actually answer the question. That really is the most important
       thing to remember. You must read the question extremely carefully
       and give it a great deal of thought before you even start
       planning or writing your first draft. It’s also essential to check
       your work for errors. Everybody makes them, and they can influence
       the professor marking the work; So, always take time
       at the end to cheek what you have written. Many overseas students
       ask a British student to check their work for them. I have                 Q29
       a short list of people who will do this for a small fee if you’d
       like it.
Student: That’s OK. I have several British friends. I’m sure I can bribe them to check my granunar and spelling.
Adviser: Good. Anything else?
Student: Yes, there is. I find it hard to keep up sometimes in lectures. Do you have any tips for me? I was thinking of recording them using an MP3 player. Then I can listen to it again afterwards and ...
Adviser: Well, a lot of people find them useful, but some people point
       out that you might never actually have time to listen to the recording
       again. Something else you could try is checking your                       Q30
       noteswith a friend after the lecture. Go for a coffee or something.
Student: Yes. That’s a good idea. Thanks. Thank you very much for your help.
Adviser: That’s what I’m here for!