What is the purpose of Mr. Arnold’s visit?

M Good morning, I would like to order some checks.
W Yes, sir. I will need to see your bankbook and some identification.
M I understand. I have my passport with me but forgot my bankbook. Will my bank card be alright?
W Yes, Mr. Arnold. That will be fine. I’ll make a photocopy of your passport, and in the meantime, please, complete the application form and decide on the type of checks you would like.