Write NO MORE THAN TWO WORDS OR A NUMBER for each answer. Full Particulars of Claim Goods: (7) - ( ’Malla

OFFICER: You’ll need to give a full description of the goods involved, the nature of the defect or fault and any other relevant particulars...so, tell me, what did you buy?
EMILY JANE: I bought a washing machine...
OFFICER: Yes...but what brand, model and serial number?
EMILY JANE: The brand name was ’Mallard’ and it was the ’Whisper’ model; serial number...just a moment... I’ve got the warranty papers in my bag. Yes, here it is, serial number XY303.
OFFICER: Great. Now I need to know how much you agreed to pay.
EMILY JANE: It cost a thousand pounds.
OFFICER: Did you trade in your old machine?
EMILY JANE: Yes, as a matter of fact, I did.
OFFICER: Okay...now what were you given for the trade-in?
EMILY JANE: 250 pounds...
OFFICER: So, in actual fact, the purchase price you agreed on was 750 pounds?
EMILY JANE: That’s right and they delivered the goods two days later on the fifth of March and picked up the trade- in at the same time.
OFFICER: Now, think carefully about this next question. What did the respondent say about the quality of the goods or the way they would perform?
EMILY JANE: The salesman who served me at the appliance shop said ’The Mallard Whisper model has a much shorter cycle so it uses less power’—oh, and he added: ’ and it will also use less water’.
OFFICER: Is that true?
EMILY JANE: Well, partly...it does seem to use less water but both the wash cycle and the rinse cycle go on for much longer than my old machine so I don’t see how it can use less electricity. But the sales assistant also said: ’ This model is whisper quiet’.
OFFICER: And is it?
EMILY JANE: No, not at all, it’s so noisy we can’t hear the television in the next room.
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OFFICER: Excuse me, I have to answer that. Would you mind waiting? I’ll get back to you in a minute...