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  3. Interpersonal conflict typically involves a relationship that has a sequence of conditions and events tending toward aggressive

Interpersonal conflict typically involves a relationship that has a sequence of conditions and events tending toward aggressive

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问题      Interpersonal conflict typically involves a relationship that has a sequence of conditions and events tending toward aggressive behavior and disorder. However, conflict can also be viewed in terms of its background conditions, the feelings of the involved parties, their actual behavior, and the consequences of their behavior.
    Conflict is an organizational reality that is inherently neither good nor bad in and of itself. It can be destructive, but it can also play a productive role both within a person and between persons. Whereas most managers seek to reduce conflict because of its negative effect, some seek to use it for its positive effects on creativity, and motivation.
    There is no "one best way" for managing interpersonal conflict, either as an involved adversary or as a third party.  Rather, there are a number of strategies involving the external conditions, differing views, internal feelings, and outcomes. In addition, the relationships of the involved parties (for example, superiors and subordinates, etc. ) and their past histories as adversaries, allies, or relatively neutral third parties form another key factor. The relative power of the involved parties is another consideration in deciding whether to withdraw from the conflict, work toward controlling a conflict into a win/lose pattern, or smooth it over with friendly acts.
    Conflict as an involved participant is emotionally very different from conflict as a relatively objective third party. Indeed, as we will see, one strength of involving third parties lies in their potential to add an objective perspective to the feelings and behavior of the involved adversaries. In this reading, we view the management of conflict from the point of view of both the adversary and the outside third party who might be a boss, colleague, friend, or even subordinate. Each of these roles adds its own distinct strengths and weaknesses.
According to the author, ______.
选项 A、sometimes managers can take advantage of conflicts
B、the third party in the conflict should always be fair
C、in conflict, you can always tell which party is right and which is wrong
D、the manager must settle all kinds of conflicts as quickly as he can
答案A
解析 本题为细节判断题。第二段中有这样一句话：“Whereas most managers seek to reduce conflict because of its negative effect，some seek to use it for its positive effects on creativity，and motivation．”大多数人设法减少冲突，因为它能带来负面效应，而有的人却设法利用它，因为它能促进创造力。也就是说有时管理者们会利用人际之间的冲突。
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