What is the caller’s complaint?

Good morning. I’m calling regarding a problem with my order. I haven’t received it yet. My name is Gina Rotelli and my order number is SBB-934. I made a big order of office equipment, including one computer monitor, one box of disks, and three ink cartridges for my laser printer. I also ordered two packages of printer paper and, let me see, oh yes, a box of manila envelopes and fifty ball-point pens. I was promised delivery within two weeks of the date I placed the order, but it still hasn’t arrived. I placed it four weeks ago, on July 17th, to be exact. I paid for the items with my credit card, and the amount has been charged to my credit card bill. I don’t want to pay the bill until this has been cleared up, so please check on this and call me today. My number is 555-0703. Thank you.