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  3. You ordered some ball pens yesterday. But they didn’t meet your requirement. You are asked to write a letter of complaint about

You ordered some ball pens yesterday. But they didn’t meet your requirement. You are asked to write a letter of complaint about

admin2009-04-27  60
问题     You ordered some ball pens yesterday. But they didn’t meet your requirement. You are asked to write a letter of complaint about it, proposing your solution. Your letter should be no less than 100 words, write it neatly and don’t sign your own name or address at the end of the letter, use "Li Ming" instead.
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答案Dear sir or Madam, I have recently received a number of complaints from customers about your fountain pens/ball pens. The pens are clearly not giving satisfaction in some cases we have had to refund the purchase price. The pens complained about are part of the batch of 400 supplied to our order. No. 612 May 1. This order was placed on the basis of a sample pen left by your agent. We have ourselves compared the performance of this sample with that of the pens complained about and there is little doubt that many of them are faulty; some of them leak and others fail to write without making blots. The complaints received relate only to pens from the batch referred to pens supplied before these. We are therefore writing to ask you to accept return of the unsold balance, amounting to 250 pens in all, and to replace them by pens of the quality our earlier dealings with you have led us to expect. We trust you will consider this matter seriously and make an effort to prevent the reoccurrence of such things. Yours sincerely, Li Ming
解析     从所给提示可以看出，本题是要写一封投诉信。投诉信的写法一般分三步，即先提出问题，再指出具体问题，最后提出解决方案。就本题而言，先提出所定购的圆珠笔有问题，接着说明具体质量问题，比如说漏水、写不出字等，最后针对这些问题提出自己的解决方案，希望对方给予答复。注意该信件尽量言简意赅，击中要点，切忌罗嗦冗长。
    (1) The pens are clearly...the purchase price．"显然，笔不能令人满意，有时我们还要给顾客退钱"。该句语言简练又不失生硬，简单说明上次定购的笔有问题，而把具体质量问题留在下段。
    (2)...there is little doubt...making blots．
    通过比较，笔确实存在问题，比如漏水或写不出字等。该句中使用there is little doubt..."毫无疑问"直接点明笔所出现的具体问题。
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