首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Task One-Business Success secrets •For questions 13-17,match the extracts with business success secrets,listed A-H. •For
Task One-Business Success secrets •For questions 13-17,match the extracts with business success secrets,listed A-H. •For
admin
2010-01-31
37
问题
Task One-Business Success secrets
•For questions 13-17,match the extracts with business success secrets,listed A-H.
•For each extract,choose which business success secret stated.
•write one letter(A-H)next to the number of the extract.
A.Honesty to your customers
B.Training staff to be concerned about customer as we are
C.Business to customer loyalty
D.The customer is always right
E.Providing true customer service
F.Setting up a sales incentive program
G.Tiering your customers
H.Distributing free samples to customers
*
Man:One of customer service secrets is to build business to customer loyalty.This is my number one customer service secret,and is by far the most important one.I was taught about business to customer loyalty many,many years ago,before I started my own business,when I still worked as a hotel detective in a ritzy down-town Calgary hotel.The hotel insisted that every one of us who had contact with their customers know the customer by his full name and,when possible,other personal or business information about him.
When you can show concern about what matters to your customer,and you can bet on it,you’ve just acquired a customer for life.
Speaker Two
Woman:We should provide true customer service.
In today’s market environment,service has become a cliché and it seems like“everyon’s doing it”.So.if everyone is doing it,why not jump ahead of the wolf pack by providing even more creative,personalized services to your customers than your competitors can?Nor is one type of customer service suitable for all your customers.Let’s say your advertised featured customer service is Home Delivery.The first customer may welcome this Home Delivery because it’s difficult for him to get out and shop in person.But your second customer may enjoy “window shopping”and carrying his purchases around with him as he goes from shop to shop.
Speaker Ttttee
Man:We’d better be honest with your customers.
If your customer even suspects that you are trying to pull something over on him,you can kiss that customer goodbye-permanently!Were you fortunate enough to purchase an item from a wholesaler at a discount price?Instead of being tempted to richly improve my bottom line,I usually pass that saving on to my customer.This will ingrain confidence in my customer so that,in the future,my customers will know where to come for real savings.In the long run,my bottom line will thank myself for having made this choice.
Speaker Four
Woman:We should educate our staff to be equally as concerned about our customers as we are.
Some years ago I went into a hardware store and asked the young summer student clerk for some rubber cement.“You mean,a tire patching kit?”“No.”I repeated.“I want a bottle of rubber cement.”The kid obviously didn’t have a clue what I was talking about.However,rather than finding out what rubber cement is,he gave me a strange 1ook,then turned his back and went on to serve another customer.Needless to say,after that incident I took all my hardware business elsewhere.
Speaker Five
Man:We should remember“The customer is always right.”If a customer comes to you about a complaint.be very serious about how you handle it.Is the customer upset and angry?First,I calm him with words and action and show that I am serious about doing something to correct the problem.Even if it is obvious that he’s wrong,sometimes it’s better for repeat business to take the loss and compensate the customer.Then,when my customer is satisfied that his complaint has been properly addressed,thank him for bringing the problem to my attention.Remember,no amount of advertising can repair the damage done by failing to properly address a customer’s concerrL
选项
答案
F
解析
听力原文为:by providing even more creative,personalized services to your customers than your competitors can,由此可得Advertised featured customer service should satisfy different needs。故答案为F。
转载请注明原文地址:https://jikaoti.com/ti/ZGYsFFFM
本试题收录于:
BEC高级听力题库BEC商务英语分类
0
BEC高级听力
BEC商务英语
相关试题推荐
Whataretheytalkingabout?
Whomostlikelyarethelisteners?
Whomostlikelyarethelisteners?
A、 B、 C、 D、 B图画显示人们坐在演讲场(Peoplearesittinginthelectureroom.)的场景,故而描述人们参加演讲会的(B)选项是正确答案。(A)若忽略leaving
Whoislisteningtothisannouncement?
Whatdoesthemansayabouthisbusiness?
Whatinformationdoesthemanneedfromthewoman?
Whatinformationdoesthemanneedfromthewoman?
Inthispartofthetest,youareaskedtogiveashorttalkonabusinesstopic.Youhavetochooseoneofthetopicsfromthe
1.Practiseansweringthesequestions.PhaseOne:•Canyoutellmeaboutyourpresentjobandyourplansforthefuture?•Can
随机试题
A.运动终板B.郎飞结C.树突棘D.缝隙连接电突触是()
下列关于质量保证体系的说法中,错误的是()。
(2009年真题)某项发盘于某月25日以电报形式送达受盘人,但在此之前的当月24日,发盘人以传真告知受盘人发盘无效,此行为属于()
Whatdrawsmyfirm’sattentionisthedesignofcities.WhenwedesignedAmerica’sfirst"green"officebuildingtwodecadesag
长期胃肠外营养的病人置管的部位是( )。
热拌沥青混合料相邻两幅及上下层的横接缝应错开()以上。
在实际工作中,大多数银行都不在设计专门的装修、耐用消费品、旅游和医疗消费贷款。
霾,又称灰霾,是指原因不明的因大量烟、尘等微粒悬浮而形成的浑浊现象。下列关于霾的说法正确的是()。
已知分式方程的解是非负数,则m的取值范围是()。
人脑活动的最基本节律是()
最新回复
(
0
)