首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
With many European economies showing slow growth, the retail sector is coming under increasing pressure to improve its service a
With many European economies showing slow growth, the retail sector is coming under increasing pressure to improve its service a
admin
2013-01-20
35
问题
With many European economies showing slow growth, the retail sector is coming under increasing pressure to improve its service and do more to meet consumers’ demands.
Is the customer always right? The answer, it seems, depends on which country you are in. Shopping is very much a part of a country’s culture, and attitudes to shopping and consumers vary from country to country just as much as climate or taste in food. From the air-conditioned order of American malls to the disorder of African markets, the way we shop shows the way we see ourselves and our relationships with other people.
Recent economic hardship has given the consumer increased power in Europe as retailers fight to win their share of reduced disposable income. This has meant falling prices, plenty of special offers and a re examination of what customer service really means. People often paint to America as an example of sophisticated customer service. In restaurants in the south of the U. S. A., for example, waiters compliment you on your clothes, ask about your day, compliment you on the wisdom of your order and then return every ten minutes to refill your glass and make sure that everything is to your satisfaction. Anyone who has waited 30 minutes to be served in a restaurant might well dream of such attention, but do Europeans really want US style service? As a friend of mine once told me, "By the end of the evening I had spent as much time talking to the waiter as to my wife." It is a question of expectations. Different nationalities expect different types of service.
Attitudes to service are, of course, affected by employers’ attitudes to their workers. As American sales and service personnel are heavily dependent on commission and tips, they have more motive to provide more service. But is this fair? Do we think it is fair to ask shop assistants to work late evenings, Sundays and 12 hour shifts? Does it fit in with our picture of society? It might not be a case of "Is the customer always right?" but a case of "How much service is it fair to expect?"
What can you infer from the first paragraph?
选项
A、European economy is going downhill.
B、Service in retailing has been influenced by the economic trend.
C、Retailing has totally changed its tradition of service.
D、Consumer demands are being included in retailing service.
答案
B
解析
文章第一段讲的是“随着欧洲经济显现出较慢的增长趋势,零售业在提高服务质量和更多迎合消费者需求方面面临着更大的压力。”选项B,零售业服务受到了经济趋势的影响,题意与文章完全相符。选项A的迷惑性很强,它错在go downhill(走下坡路,每况愈下)这个表达上,因为欧洲经济依然在增长。选项C错在 totally changed这个表达上。选项D——消费者的需求正被纳入零售业服务,与文章意思不符。
转载请注明原文地址:https://jikaoti.com/ti/YvwFFFFM
0
大学英语四级
相关试题推荐
LandfillsYouhavejustfinishedyourmealatafastfoodrestaurantandyouthrowyouruneatenfood,foodwrappers,drinkc
Languageislearnedprimarilythroughcommunicationwithotherpeople.Researchshowsthatthemorecommunicationchildren【S1】__
Inacompetitiveeconomy,theconsumerusuallyhasthechoiceofseveraldifferentbrandsofthesameproduct.Yetunderneathth
A、Tolookfortwoofherclosefriends.B、Tostayathomeandstudy.C、Toshareanapartmentwithfriends.D、Tomoveoutandliv
Distancelearninghasmovedfarawayfromthetraditionalcorrespondencecourse,aimedattheindividualstudentworking【S1】____
A、HestillledtheEight-yearStudy.B、Hecalledforfreespiritinresearch.C、Hewasstillactiveingivingadvice.D、Hedevel
Researchsuggeststhatparentalinvolvementinschoolisvitaltoachild’sacademicsuccess.However,ifyou’reasingleparent
Asamanager,you’rerequiredtowithstandthecriticismwhendecisionsdon’tturnouttobepopular.Managingleadershipisman
CaliforniahasanewprogramcalledtheDigitalTextbookInitiative."Startingthisfallwithhighschoolmathandscience,wew
E1Ninoisthenamegiventothemysteriousandoftenunpredictablechangeintheclimateoftheworld.Thisstrange【S1】______ha
随机试题
可以适用强制许可的专利是()
Itisworth______thatanymeasurestakenbythegovernmentcaneventuallyaffectone’sdailylife.
下列属于宪法赋予全国人大职权的是()。
房地产经纪人员职业道德的主要内容包括()。
某建设单位为尽快获得环评审批,故意隐瞒真相,致使为建设项目环境影响评价提供技术服务的机构在环境影响评价工作中的数据失实,从而导致环评文件失实,则
为克服群体压力抑制不同见解而设计的,鼓励创造性思维的群体决策技术称为()。
民以食为天,人多地少是不少国家面临的共同问题。在全球化时代,国际粮价的波动往往对国内粮食生产影响巨大。据介绍,日本已在境外开发农田1200万公顷,相当于其国内耕地面积的3倍;韩国在海外购买和租赁农田243万公顷,相当于其国内耕地面积的1.3倍。日韩农业“走
软件生命周期可分为定义阶段、开发阶段和维护阶段,下面不属于开发阶段任务的是
WhenSheltonJohnsonwas5,hisfamilytookhimtoBerchtesgadenNationalParkintheBavarianAlps.Now52,hestillremembers
Nooneshouldbeforcedtowearauniformunderanycircumstance.Uniformsaredemandingtothehumanspiritandtotallyunneces
最新回复
(
0
)