Complete the notes below. Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.

Listen carefully and answer Questions 1 to 4.
R: Good afternoon, Italiabreaks. My name’s Margaret. How can I help you?
J: Hi. I’d like to book a short break in Italy - which by the way makes up
R: Anywhere in particular?
J: Yes. Venice, if possible. We’ve been looking at some of your brochures and I want to check if you have any special deals.
R: Right. Let’s have a look and see what we’ve got. Right, mmm. Okay... I’ve got the screen up. Can you just give me a few personal details?
J: Sure.
R: First, can I just take your name please and a contact telephone number?
J: Certainly. It’s John Framlington. That’s F-R-A-M-L-I-N-G-T-O-N and I’ll give you my mobile number... I can’t always remember it... Yes, here it is...It’s 07987 44 11 92.
R: ... 44 11 92.
J: That’s it.
R: And how many people is it for?
J: Just two adults.
R: Okay. Any particular price range?
J: It’s our first wedding anniversary and...
R: Congratulations!
J: Thank you. So we wanted somewhere nice, but not too expensive. We would like to make it something to remember. Maybe, in the medium price range.
R: Okay. How many nights do you plan to stay?
J: Five nights only. That gives us plenty of time to do sight-seeing and to relax.
R: Right, that’s five nights only. And what type of hotel?
J: We initially thought of going for a five star, but that might be too expensive. So we’ve been looking at four star hotels.
R: We’ve got quite a few in our brochure, but the one I would recommend is the Hotel Scotland. It’s four star and I know there are rooms available because I have just made a booking for another client there.
J: I didn’t notice that one. I don’t know how I didn’t see it.
R: It’s easy to miss them. I’ve also stayed there myself as we sometimes have to go and check out the hotels and of all the ones I visited this was my favourite.
J: Oh, right.
Now listen and answer Questions 5 to 10.
J: What’s the hotel like?
R: It has a courtyard for breakfast. It’s got 50 rooms. It’s just been renovated and so it’s very stylish.
J: Is it in the brochure?
R: It’s on page 63.
J: Ah yes! I can see it’s right next to the railway station... mmm, but what appeals to me most of all is that the hotel’s very convenient for all the water buses. And the idea of having a terrace with the room I really find very appealing. These are big plusses!
R: It’s probably the most central hotel we have. You might think it would be a bit noisy as it’s in the main commuter area and a place where tourists go. But from experience I can assure you the hotel is very quiet. Most of the rooms are facing away from the main thoroughfare. Can you tell me when you’d like to leave?
J: 17th March coming back on the 22nd.
R: Okay. I’ll just check again if there are places available. Two adults sharing, Hotel Scotland... Yes. That’s gone through.
J: Okay. And how much is the break including flights?
R: There’s a special rate at the moment because it’s off-season. For five nights, let’s see, it’s ￡716 for a double room and flights. That includes airport taxes, but not insurance.
J: Each?
R: No. For two adults sharing.
J: That doesn’t sound too bad at all. What reductions do you have at the moment?
R: Well, if you make the booking before the 17th February you get a further 15% reduction subject to availability.
J: That’s a big saving.
R: Yes. It makes the price very reasonable indeed. Do you need travel insurance?
J: Yes, I suppose we better had.
R: For seven day cover for both of you it’s ￡17.
J: Okay.
R: Do you want to book today?
J: I think we should, but can I just check with my wife? Can you hold the booking for me?
R: I can hold it until 1 pm.
J: Okay. That’s fine. I’ll get back to you immediately.
R: I’ll just give you a reference for the reservation.
J: Okay.
R: It’s FAPSJM15.
J: Thanks. I’ll get back to you as soon as I can and definitely before 1 pm. This is too good an offer to miss.