• Look at the notes below. • Some information is missing. • You will hear a manager telephoning Human Resources about vacancies

F: Human Resources, Helen speaking.
M: Hello. It’s Alan Thomas, phoning about the vacancies here in Customer Services.
F: I’ll just take the details to put in the ad. It’s for 5 telephone operators, isn’t it?
M: It was 5, but we’re busier now and also 2 staff leaving this week, so we need 8 new people.
F: OK. I’ll put that. And are these grade 1 posts, 14 to 15 thousand?
M: Starting salary is fourteen thousand, but I need people with experience, so we’ll pay up to sixteen thousand nine hundred and fifty. That’s the top grade 2.
F: Fine.
M: Holidays, next.
F: The usual 21 days a year?
M: Actually, the telephone staff are working longer shifts now, so they get an extra 12 days off. Together it’s 33 days.
F: OK. Do you have a reference number for these posts?
M: Yes, it’s CS zero eight zero double one.
F: Right. We’ll advertise next week, September. What start date shall I put? The 6th of October?
M: I wanted them to start on the 1st, but your date is better So, put that.
F: And will you be their line manager, Mr. Thomas?
M: They’ll actually report to Sue Blackmann. that’s double N.
F: And who can people contact?
M: Sue. She’s on 795 double 3 5.
F: Right..