首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
The Lost Art of Listening A) "Why won’t he even listen to my idea?" "Why am I cut off before I provide the whole story?" How
The Lost Art of Listening A) "Why won’t he even listen to my idea?" "Why am I cut off before I provide the whole story?" How
admin
2016-10-07
28
问题
The Lost Art of Listening
A) "Why won’t he even listen to my idea?" "Why am I cut off before I provide the whole story?" How many times have you been frustrated by someone not listening to what you have to say? How many times have you frustrated others by not listening to them? We tend to think that listening is the same as hearing; but listening is the art of being alert to the problems of the person you are with. Problems caused by not listening can be serious, not only at work, but also with family and friends. Many times we jump in to say what’s on our minds before we’ve even acknowledged what the other person has said, short circuiting the possibility of mutual understanding. Speaking without listening, hearing without understanding. In fact we’re often baffled and dismayed by the feeling of being left sitting around in the dark.
B) Effective managers are proactive (主动的) listeners. They don’t wait for members of their staff to come to them; they make an active effort to find out what people think and feel by asking them. The manager who meets frequently with staff members keeps informed and, even more importantly, communicates interest in the people themselves. An open-door policy allows access, but it doesn’t substitute for an active campaign of reaching out and listening to people. The manager who doesn’t ask questions communicates that he or she doesn’t care. And if he or she doesn’t listen, the message is "I’m not there for you." Even if a manager decides not to follow a subordinate’s suggestion, listening with sincere interest conveys respect and makes the employee feel appreciated.
C) Communicating by memo or e-mail—however witty or informal—is not substitute for personal contact, because it closes off the chance to listen. Simply going through the motions of meeting with people doesn’t work either. The fake listener doesn’t fool anyone. Poor eye contact, shuffling feet, busy hands, and meaningless replies, like "That’s interesting" and "Is that right?" give them away. The insincere listener’s lack of interest in the conversation betrays a larger problem: lack of interest in the person with whom the listener is communicating.
D) Most people don’t listen with the intent to understand; they listen with the intent to reply. Even at work, where performance takes priority over relationships, listening carefully to understand the other person’s point of view—before you even think about replying—is the key to productive communication. Effective managers develop a routine in which communication time is an integral part of the job. They meet with their staff and ask questions. They don’t react before gathering all the facts. If they don’t know what their people are thinking and feeling, they ask—and they listen.
E) When we don’t feel heard by our superiors, few of us give up right away. We write memos, we ask to meet with them, we try to communicate our needs and convey our points of view. Then we give up. Frequently, we complain to our coworkers and our family and friends. Venting feelings of frustration with third parties rather than addressing conflicts at their source can take on epidemic proportions in work settings. Sometimes it takes the form of gossip, running down someone who’s not present.
F) But, some of you might be thinking, my boss really is insensitive. I’ve tried to talk to him, and he just doesn’t listen. The mistake people make in trying to get through to unreceptive superiors is the same mistake most of us make in dealing with the difficult people in our lives: we try to change them. And when that doesn’t work, we give up. Instead, start by examining your own expectations. What do you want and how are you programmed to go about getting it? Are you expecting to have your personal needs met at work? Do you work hard and wait patiently for the boss to tell you that you’re doing a great job, like a good little boy or girl?
G) listening is important at work because it enables people to understand each other, get along and get the job done. But don’t get too personal. Don’t let your compassion allow someone to talk about their personal problems, which is interfering with work. This may be happening if you’re the only person he talks to. A good supervisor keeps channels of communication open—and keeps them focused on the task at hand—by asking for frequent feedback about how things are going (on the job). "What do you like and dislike so far about working here?" "Is there anything you think we should change to make things smoother?"
H) Remember that it can be intimidating for subordinates to give criticism or make suggestions. If you want them to feel safe enough to open up, reassure them that you appreciate their ideas. "I’m glad you spoke up." "Thanks for letting me know." "I didn’t realize... I’m glad you told me." Listening to the people we work with isn’t the same as becoming friends with them. Many people worry that if we allow ourselves to get personal at the workplace, things might get sticky. But those who think that effective teamwork isn’t about listening (it’s about getting things done) are wrong. Without being heard we are diminished, as workers and as people.
I) Keep in mind the difference between dissent (异议) and defiance (挑衅). Defiance means attacking the other person’s position and making him wrong. Dissent means having the courage to stand up for what you think and feel. It’s the difference between saying "You’re wrong" and "This is how I feel." Clearly, a dissenting message is much easier to hear than a defiant one. The listener is more willing and interested in hearing a dissenter’s objection. Someone who hears a defiant objection will tend to either ignore the comment or be rudely counter-defiant. This is a common problem that tends to increase barriers between people, something you don’t want in a work environment where teamwork is necessary. Careful listening is difficult and takes practice to improve. Try harder to understand the other person’s perspective.
The key to productive communication is to listen with the intent to understand.
选项
答案
D
解析
根据题目的The key to productive communication可定位到D段。该段第2句破折号之后的内容表示理解地倾听别人的观点是有效沟通的关键所在,题目信息与此相同。
转载请注明原文地址:https://jikaoti.com/ti/RwpFFFFM
0
大学英语四级
相关试题推荐
A、Theimportanceofliberation.B、Women’srightsinsociety.C、Animportantelection.D、Careerplanning.B女士说人们一直在说妇女解放,但是妇女还是没有
Becarefulwhatyousayaroundyourdog.Itmightunderstandmorethanyouthink.AbordercollienamedRicorecognizesthename
Becarefulwhatyousayaroundyourdog.Itmightunderstandmorethanyouthink.AbordercollienamedRicorecognizesthename
Inmanycountries,authorityisseldomquestioned,eitherbecauseitishighlyrespected,orbecauseitis【B1】_______.Sometimes
Today,studentswhowanttolearnEnglishintheUShaveawidechoiceofcoursesandinstitutionsto【B1】_______.And,becauset
Americansbelievethatindividualsmustlearnto【B1】_______themselvesorrisklosingfreedom.Thismeansachievingbothfinanci
A、ThedigitalTVsystemwillofferdifferentprograms.B、Heiseagertoseewhatthenewsystemislike.C、Hethinksitunrealis
DueAttentionShouldBePaidtoInternetSafety1.很多网民的利益及隐私受到侵犯和威胁2.造成这种现象的原因是……3.为了提高网络安全,我认为……
ID-BasedTrainTicketBookingSystem1.实名制购买火车票已在很多城市开始试行2.有人认为这样做是社会进步的表现,也有人认为它可能会带来一些问题3.在我看来……
随机试题
A.健脾养心,补益气血B.健脾养心,理气化痰C.行气开郁,化痰散结D.疏肝解郁,理气畅中E.清肝化痰,疏肝解郁郁证中,肝气郁结的常用治法是()。
某设计方案年产量为12万吨,已知每吨产品的销售价格为650元,每吨产品缴纳的税金为65元,单位可变成本为250元,年总固定成本为1500万元。则以单位产品可变成本表示的盈亏平衡点为()元/吨。
容易造成股利支付额与本期净利相脱节的股利分配政策是( )。
陶行知说:“教师必须具有健康的体魄,农人的身手,科学的头脑,艺术的兴味,改革社会的精神。”这体现了教师职业劳动的()。
近年来,全国各地相继启动了高考制度改革,新高考更注重考查学生的综合素质,内容主要包括思想品德、学业水平、身心健康、艺术素养、社会实践5个方面。但据调查,我国城乡教育发展不均衡,很多农村学校的素质教育无法到位,农村孩子在新高考综合素质测评中容易处于劣势地位。
文化体制改革重点任务基本完成,是2015年我国文化改革发展的目标之一。()
A.That’sright,John.B.Whyshouldwebelieveyouthistime?C.ButMrs.Faulkes,yousaidthatfiveyearsagowhenyouwerec
俗话说:“买卖不在仁义在”,请运用合同的基本原则和合同法的相关理论知识对其加以辨析。
某一市长曾建议向进城的私人车辆每天收取五美元的费用,宣称这种费用的征收将缓解该城市的交通拥挤状况。该市长解释说,由于该费用比许多附近站点乘坐环线公共汽车的费用要高,许多人会由自己驾驶汽车转为乘坐公共汽车。以下哪项陈述为证明该市长的推理是有缺陷的提供了最好的
The"paperlessoffice"hasearnedaproudplaceonlistsoftechnologicalpromisesthatdidnotcometopass.Surely,though,th
最新回复
(
0
)