May 30, 2011 Dear Sirs, We have received your letter of May 20 asking us to reduce the price of the goods. We feel great sy

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问题                                                                 May 30, 2011
Dear Sirs,
    We have received your letter of May 20 asking us to reduce the price of the goods. We feel great sympathized with you for the trouble you have suffered.
    In fact, we have delivered the goods in time to the shipping company, and you can see it from the B/L, so the delay was caused by them When we made this inquiry to them, they admitted that they were very busy these days and some of the goods were delivered late. And they gave us a promise to ship our goods on our part. But in view of our long-term relationship, we’d like to share the loss with you. Shall we give the goods a 15% discount, and the balance be borne by you? Maybe this is as much as we can do.
    If you agree to this solution, please give us an early reply. We hope you can continue to order from us.
                                                                 Yours sincerely,
                                                                    Bill Gates
(注解:B/L: Bill of Lading提单)
Who is responsible for the delay?

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答案The shipping company.

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