A、For the company’s records. B、For future training purposes. C、To follow the company’s rule. D、To ensure information security. B

M: Hello, you’re through to customer service. This is Michael speaking. Before we continue, I just want to make you aware that this call is being recorded and may be used in the future for training purposes.What can I help you with today?
W: Hi, my name is Jean Seimon. I recently bought an office chair from your company, but I returned it about a week ago. I’m just calling to inquire when I will be able to get my money back. It says on your website that your company will pay back the money within three working days of you receiving the returned item. But it’s been five working days and I haven’t received anything.
M: I’m sorry to hear that, Miss Seimon. What’s your customer reference number, please?
W: It’s 389460.
M: Okay, 389460. I’m just looking on the system here. And according to our records, the chair you returned was received by our warehouse on Friday morning. The payment was made on Wednesday. But this seems to be a problem with your card number.
W: My card number? Oh, maybe it has something to do with my new card. It was sent to me on Tuesday. Maybe the bank canceled my old one before you’ve made the payment.
M: Well, you’ll need to update your card details directly on our website. Just make sure you’re logged in. And then under the description of your personal information, you should see an option for updating payment methods.
W: I am logged in, and I’ll give that a go.
M: I’ll make a note here on the system for you, so that the payment will be made tomorrow morning.
W: Thank you very much.
8. Why does the man have his conversation with the woman recorded?
9. What is the woman’s purpose of calling the furniture company?
10. What does the woman say about her bank card?
11. What does the man advise the woman to do?