首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Look at the statements below and at the five extracts from an article about Web hosting provider, its reseller and outsourcing.
Look at the statements below and at the five extracts from an article about Web hosting provider, its reseller and outsourcing.
admin
2013-08-22
37
问题
Look at the statements below and at the five extracts from an article about Web hosting provider, its reseller and outsourcing.
Which article(A, B, C, D or E)does each statement 1—8 refer to?
For each statement 1—8, mark one letter(A, B, C, D or E)on your Answer Sheet.
You will need to use some of these letters more than once.
There is an example at the beginning, (0).
A
Quality support need be a top priority for any serious Web hosting provider. Customers, especially individuals and small businesses expect timely and informative customer support. Noting that the majority of a reseller’s clients come from this constituency, support must be a central tenant of a vendor’s offerings. Unfortunately, because most hosting resale operations are small, often resellers cannot effectively deal with incoming support requests. The result is usually an unsatisfied client base that does not obtain timely responses to their support inquiries.
B
When customers cannot obtain a desired level of technical support they obviously get furious and look for change. It is thus incumbent upon the reseller to establish effective and efficient means of providing technical support to their clients in order to satisfy customer expectations. Resellers can obtain higher levels of technical support if they outsource their own support infrastructure. By outsourcing technical support functions, a reseller can actually reduce customer costs while improving customer satisfaction.
C
Outsourcing customer support services allows a reseller to provide technical support without the headaches or capital expense of developing, staffing and maintaining an internal help desk. At fast growing Web host reseller businesses, over 50 per cent of all incoming inquiries can be support requests. At the smallest of these Web host operations, these inquiries can detract from other essential areas of business, such as sales and marketing. By outsourcing technical support, a reseller can increase the amount of time that they dedicate to the revenue-generating components of their business.
D
Great deal of technical support providers now offer expert support solutions that can actually expand the complexity and breadth of support operations. Any basic provider should offer toll-free telephone support and 24-hour e-mail support inquiries at a minimum. Their inquiry supports are the most commonplace in the Web hosting industry. An excellent hosting provider however should have the capacity to offer help desk support via fax and by instant messaging. All this support should be "private labelled" as well, so that assistance provided to your customers is transparent. In other words, your technical support operator should pick up the phone as you.
E
Outsourcing service providers should also be able to provide customized activity reporting and bill the reseller on a per support request basis. Only on a "per-instance" basis will outsourcing customer support be an affordable proposition to a smaller Web host vendor. For this reason, resellers must ensure that they enter into an arrangement with a customer support outsourcer that is negotiable, short-term and is pro-rated based upon call volume. Outsourced technical support must be specifically tailored to your service offerings. Your customers will not be impressed with your technical support simply because it is responsive. Customers must obtain relevant assistance when they call. This can only be achieved if the technical support outsourcer has an in-depth understanding of your business operations.
Compared with support requests, Web host operations worried less about sales and marketing.
选项
答案
C
解析
转载请注明原文地址:https://jikaoti.com/ti/NdFsFFFM
本试题收录于:
BEC高级阅读题库BEC商务英语分类
0
BEC高级阅读
BEC商务英语
相关试题推荐
1.(Thecandidatechoosesonetopicandspeaksaboutitforoneminute.)A.StaffManagement:howtoachieveandmaintainhighm
Theinterlocutorasksyouquestionsonanumberofwork-relatedandnonwork-relatedsubjects.(Thecandidatechoosesonetop
Makingasuggestion提出建议
Inthispartofthetest,youareaskedtogiveashorttalkonabusinesstopic.Youhavetochooseoneofthetopicsfromthe
Theinterlocutorasksyouquestionsonanumberofwork-relatedandnonwork-relatedsubjects.
Answeringreceptionist’squestions回答接待员询问
•Youwillhearfivedifferentbusinesspeopletalkingaboutbusinesssuccesssecretsrelatedtogoodcustomerservice.•Foreach
QualitiesofLeadershipIntroduction1Inthespeaker’sopinion,thereare______mostimportantqualitiesforgoodleade
QualitiesofLeadershipIntroduction1Inthespeaker’sopinion,thereare______mostimportantqualitiesforgoodleade
Youwillhearfivedifferentbusinesspeopletalkingaboutbusinesssuccesssecretsrelatedtogoodcustomerservice.Foreache
随机试题
社会主义初级阶段的主要矛盾是【】
下列关于延长有效不应期的判断错误的是
若患者甲状腺功能完全正常,诊断甲状腺相关眼病必须具备的最有价值的体征是
关于尿液颜色叙述正确的是()
A.栓塞靶向制剂B.微球C.免疫纳米球D.固体分散体E.微丸主动靶向制剂
土地定级中的单元总分值和土地级别都是反映()的标准。
SDH系统中的基本传输速率是()。
行政处罚的种类包括以下七种:警告;罚款;没收违法所得、没收非法财物;责令停产停业;暂扣或者吊销许可证、暂扣或者吊销执照;行政拘留;法律、行政法规规定的其他行政处罚。()
请阅读下列材料,并按要求作答。根据拟定的教学目标,设计新授课部分实例1的教学活动。
A、Togetaproperfeelofaplace.B、Tovisitasmanycountriesaspossible.C、Toappreciatethelocalfoodandwine.D、Toincre
最新回复
(
0
)