首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
In recent yearn, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel i
In recent yearn, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel i
admin
2010-08-04
35
问题
In recent yearn, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is a national passion; this summer alone ,one in ten citizens will go abroad.【S1】______to higher standards of service elsewhere. Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald’s and Pizza Hut are【S2】______a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling【S3】______customers to "Have a nice day" has【S4】______on all over Israel. "Nobody wakes up in the morning and says, ’ Let’s be nicer, ’"says Itsik Cohen ,director of a consulting firm. "Nothing happens without competition."
Privatization, or the threat of it, is a motivation as well. Monopolies(垄断者)that until recently have been free to take their customers for granted now fear what Michael Perry, a marketing professor, calls" the revengeful(报复的)consumer. "When the government【S5】______up competition with Bezap, the phone company, its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, "People wanted to【S6】______for all the years of bad service. "The electric company, whose monopoly may be short-lived, has suddenly stopped requiting users to wait half a day for a repairman. Now, appointments are【S7】______to the half-hour. The【S8】______El A1 Airlines, which is already at auction(拍卖),has【S9】______its employees to emphasize service and is boasting about the results in an ad. campaign with the slogan, "You can feel the change in the air. "For the first time, praise【S10】______complaints on customer survey sheets.
A)disclosed B)exposed C)settling
D)setting E)opened F)scheduled
G)retained H)retrained I)restrained
J)graceless K)campaign L)outnumbers
M)revenge N)caught O)departing
【S8】
选项
答案
J
解析
graceless 意为“不够优雅的,笨拙的”,原文的意思是"E1 A1 Airlines正处于将被拍卖的尴尬局面”,所以用graceless 来表示此含义。
转载请注明原文地址:https://jikaoti.com/ti/N2tFFFFM
0
大学英语四级
相关试题推荐
A、NotallAmericanscanaffordtravelinginspace.B、NotallAmericansthinkitagoodideatogointospace.C、MostAmericansr
AtdawnonSeptember5th,1972abandof"BlackSeptember"Arabguerrillas(游击队)brokeintotheIsraeli(以色列)buildingintheOlym
AtdawnonSeptember5th,1972abandof"BlackSeptember"Arabguerrillas(游击队)brokeintotheIsraeli(以色列)buildingintheOlym
Inrecentyears,therehasbeenabigprice【B1】______betweentheprimaryandsecondarystockmarketsduetodifferentpricing【B2
Inrecentyears,therehasbeenabigprice【B1】______betweentheprimaryandsecondarystockmarketsduetodifferentpricing【B2
Inrecentyears,therehasbeenabigprice【B1】______betweentheprimaryandsecondarystockmarketsduetodifferentpricing【B2
Inrecentyears,therehasbeenabigprice【B1】______betweentheprimaryandsecondarystockmarketsduetodifferentpricing【B2
随机试题
“中国三大碑林”指的是()。
下列句子中,词语使用不当的是()。
A,酸化血清溶血试验阳性B,红细胞盐水渗透脆性增加C,PK缺乏D,高铁血红蛋白的还原率减低E,叶酸/维生素B12缺乏与红细胞丙酮酸激酶有关的是
男性,50岁。间歇性无痛性血尿3个月,有血块,B超见膀胱内有1.5cm×2.0cm×1.0cm新生物,有蒂。目前最常用的治疗方法是
A.药物剂型B.药物制剂C.药剂学D.调剂学E.方剂为适应治疗或预防的需要而制备的药物应用形式称为
A、 B、 C、 D、 B
A、 B、 C、 D、 C
(1)TheChildrenAct1989doesnotassuchrequireparentsorpersonsholdingparentalresponsibilitytoeitherinvolvechildren
A、Hedrovetowork.B、Hetookataxitowork.C、Hetookabustowork.D、Hegotaliftfromothers.D男士说谢谢女士开车送他去上班,女士说不用谢,并表示在上
Somepeoplehavetheage-olddesiretoputthejokeonothers.Dihydrogenmonoxidecanacceleratecorrosionandrusting,andca
最新回复
(
0
)