首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
专升本
The American idea of customer service is to make each customer the center of attention. People going shopping in America can exp
The American idea of customer service is to make each customer the center of attention. People going shopping in America can exp
admin
2011-04-26
29
问题
The American idea of customer service is to make each customer the center of attention. People going shopping in America can expect to be treated with respect from the very beginning. When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the signs that label each department make shopping a breeze (容易的事情). Customers usually don’t have to ask how much items cost, since prices are clearly marked.
When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even Offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm "thank you" from the clerk. Many stores even allow customers to take their shopping carts out to the parking lot. In that way, they don’t have to carry heavy bags out to the car.
In America, customer service continues long after the sale. Many products come with a money-back guarantee, ff there is a problem with the product, customers can take it back. The customer service representative will often allow them to exchange the item or return it for a full refund.
If there is a problem with the product, the customer may ______.
选项
A、have it repaired by others
B、send the product to others
C、ask the customer representation to say sorry to him
D、ask for a refund from the store
答案
D
解析
本文第三段第二句指出“如果产品有问题,顾客可以把它送回去。客户服务人员通常会为他们换商品或是全额退款”,因此选D。
转载请注明原文地址:https://jikaoti.com/ti/Lh4GFFFM
本试题收录于:
英语题库成考专升本分类
0
英语
成考专升本
相关试题推荐
Somepeoplewillbeatalosswhattodo(incaseofafire).
Mostpeople______.Mostofusareright-handedand______.
Hill-Romdevicesuse______tolocatenurses.EdenMedicalCenterusestheHill-Rombadgesto______.
It’seasytofindnursesatSetonMedicalCenter.Theywearbadgesthattellwherethenursesare.Eveniftheyareinthehalls
Mrs.Joneswentshopping,______she?
Theexhibitionwasnotverycrowded.Therewere______peoplethanIexpected.
Accordingtothepassage,thecomingofonlinejobsearchingbrings______.Accordingtothepassage,theInternethasrevoluti
Manypeoplefindhomegardening______.Whichofthefollowingstatementsistrue?
Overthetraditionalfestivalpeoplevisiteachotherand______greetings.
Parentsshouldn’t______(favorable)oneoftheirchildrenmorethantheothers.
随机试题
患儿男,10岁。曾“感冒”,发热;10天后出现眼睑水肿,尿色如茶水。体检:颜面及眼睑均有轻度水肿,血压120/90mmHg(16/12kPa);心肺正常。肝右肋下1cm,质中硬,轻度压痛;双肾区轻微叩击痛。尿蛋白(++),尿镜检RBC满视野/HP,WBC
男,32岁,发热5天,伴头痛、腰痛、乏力、纳差、尿黄。查体:神清,酒醉貌,皮肤可见少数出血点,肝功能丙氨酸转氨酶(ALT)504U/L,胆红素(BiL)98μmol/L,血小板30×109/L,尿蛋白(++)该患者首先考虑的诊断是
非医师行医的,由县级以上卫生行政部门予以取缔外,还应( )
下列说法不正确的是()。
为了重新排列桌面上的图标,首先应进行的操作是()。
下列各句中,标点符号使用正确的一句是()。
甲遗失手机一部,被乙拾得。为找回手机,甲发布了寻物启事,悬赏1000元。后甲知道手机被乙拾得,甲要求乙返还,乙索要1000元报酬。甲不同意。后乙在桥边玩耍时手机掉入河中被冲走。对此,下列表述正确的是()
甲、乙、丙和丁四人各饲养了猫、狗、鹦鹉和热带鱼中的一种或两种。现已知:甲、乙、丙各饲养了两种宠物,丁只饲养了一种宠物;有一种宠物四人中有三人都有饲养;甲每周末都要去商店买狗粮,丁因为小时被狗咬过,因此绝对不会养狗;乙家中没有鱼缸;甲与丙、丙与丁之间没有饲养
下列公民的基本权利中,属于社会经济权的是()
阅读下列说明和图,回答问题1至问题3,将解答填入答题纸的对应栏内。[说明]防火墙是一种广泛应用的网络安全防御技术,它阻挡对网络的非法访问和不安全的数据传递,保护本地系统和网络免于受到安全威胁。图3—1给出了一种防火墙的体系结构。[问题1]防火
最新回复
(
0
)