2. 外语
  3. A People enjoy doing business with people they like, according to Katherine Grice, a senior associate at Impact Factory, a c

A People enjoy doing business with people they like, according to Katherine Grice, a senior associate at Impact Factory, a c

admin2012-01-23  37
问题     A
    People enjoy doing business with people they like, according to Katherine Grice, a senior associate at Impact Factory, a communications training company. "Take time to ask about children, partners, clients, holidays and so forth. Rapport is like the WD40 of business-it smoothes the way." If you want to call the shots at work, try to establish a close rapport with your fellows first since ... Building rapport in your workplace is essential because people like to say "yes" to those they like and a solid, long-term foundation is more effective than a spritz of quick-fix charm.
    B   
    Trakey Richards, a senior consultant at PTP, a training company, believes that most people want to be liked but would be better off being respected= "People assume that being popular means being more influential, but respect is more important. Most people think about how other people see them and adapt their message, their delivery and their body language to making other people think well of them. rather than concentrating on the message on the table." He also thinks that one will build leadership while building respect and trust.
    C
    The degree to which you listen to other people will have a significant effect on your power to influence people, Brian Leggett, Professor of Managing People in Organisations at IESE business school, said in his book Developing Your Persuasive Edge. "Without listening to our audience, it is difficult to match our message with their needs," he wrote. According to Brian Leggett, "Listen not just to what is being said, but to what is not being said. Listening will help a person to discover what motivates people; then he or she can then use this information."
    D
    The way you look and act makes a big difference, according to Professor Johnson. "Delivery is very much tied up with non-verbal communication and style. There is no one style that is appropriate for all occasions. " It is possible to adapt your style to suit particular circumstances, but it is not always a good idea. "If you are not working from a principle-centred set of beliefs, style-change can be dangerous. For it emphasises uncertainty."
    E
    Guide. do not dictate or manipulate. Show people where you want them to go, but let them work out the path themselves, Kevin Carroll, the author of The Red Rubber Ball at Work, said. "Never be heavy-handed You are directing people, but then you have to ... allow them enough freedom to figure out their own process. If you abuse your influence, it might work for a period but it will be short-lived because people will resent the way that you are doing it," he said.
To be a good listener is important to the leadership.
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答案C
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