Dear Sirs, I’m writing to tell you that your latest shipment (装运) of apples is not up to the standard we expected from you.

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问题 Dear Sirs,
    I’m writing to tell you that your latest shipment (装运) of apples is not up to the standard we expected from you. Many of them are bruised (擦伤), and more than half are covered with little spots. They are classed as Grade A, but I think there
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答案a credit

解析 通过线索词sell at定位到第二段第三句…but in that case we would obviously need a credit from you(……但是那样的话,我们显然需要你们退回一部分货款),由此确定答案为a credit。
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