• Leek at the form below. • Some information is missing. • You will hear a conversation about complaints. • For each question 16

A: Hello, Joho Bird Speaking. How can I help you?
B: This is Pete Edwards. I’d like to check an invoice please.
A: Certainly. Can you give me the invoice number please?
B: Of course, it’s HP 420Y.
A: HP 420Y?
B: That’s right.
A: OK, that invoice is dated 15th February, what seems to be the problem?
B: I just wanted to check the details, my copy isn’t very clear.
A: Right, go ahead.
B: Well, can you confirm that we ordered nine boxes of paper for the photocopier?
A: No, you ordered ten boxes of paper at nine pounds ninety-four each.
B: OK. That’s ninety-nine pounds forty, isn’t it?
A: Yes, but that price is exclusive of VAT, which is 17.5%.
B: Oh, how much is the actual total then?
A: That’s one hundred and sixteen pounds and eighty-eight pence to pay.
B: Eighteen pence?
A: Eighty.
B: Oh, right and that needs to reach you by the 17th?
A: Please.
B: And have you got a direct line?
A: Yes, the number is 688820.
B: Besides, we’re having installation problems with the E258.
A: Really, that surprises me. What sort of problems?
B: Well, it’s a bit complicated. Could you send a technician round?
A: Of course, I’ll get one round this afternoon.
B: That would be great.
A: OK, I’m sure we’ll sort it out in no time. Bye.
B: Goodbye.