• You will hear the General Manager of Artis Ltd giving her staff instructions about the arrangements for a visit to the company

Woman: Right, if that’s everyone ... oh, hello Mr Pandon, if you’d sit just there ... right. Now, as I’m sure you all appreciate, it’s absolutely vital that the visit goes off smoothly. Most of the agents already do good business with us, but there are several who don’t, and I’m very keen to secure contact with them. It could open up crucial new markets.
   I’ll go through the day in order. So, they’ll be coming here by taxi - I’m expecting three vehicles, at least that’s what I ordered. They should be here by 9. We need to allow for delays, and so on, but you need to make sure that you get them to the boardroom before half past, otherwise the whole day will start late. OK, well, after the introductory presentation there, their first port of call’s going to be the computer centre. It’s the most up-to-date in the region, and should make a good impression. After that we’ll take them to see the quality control division. By then, they’ll have been on their feet for quite a while, so it’ll be over to the cafeteria for refreshments and a showing of the new TV advert on video. Hopefully, they’ll be impressed by the image we’re putting out. That’ll take us to the question and answer session, then lunch. Finally, with all that in mind, they’ll be taken down the production line. I think it’ll be helpful for them to see our products being assembled.
   Now, there are certain things we must bear in mind during the day. We have to give a really professional impression, so everybody’s got to tidy their desks. I don’t want any mess at all. We’re going to need two mobile phones/co hand throughout the day. The second one is just in case the first one stops working or runs out of battery time. Information packs - they’re still being printed up, but they’ll be ready tonight. All the agents need to be handed their info packs before the start of the presentation. Language - well, it shouldn’t be a problem, except for Mr Gonzalez from Bolivia. He must have the interpreter with him throughout the day. He does speak some English, but it’s far from perfect, and we don’t want him missing important points, or just generally feeling left out. Latin America’s a very exciting market at the moment, and I want us to be right in there.
   Now, on to the evening. Well, the booking’s made, and it’s all arranged, including Ms Winner’s special dietary requirements. We’ve got the private function room at the back, which is very comfortable and should fit us all in nicely. Although the food won’t be served until 8 o’clock, there are drinks and so on, so I want everyone there by half past seven. OK? The last point: the Director’s speech will be at 9, so be ready for that - he doesn’t want to talk to a lot of people who’ve got their mouths full! Well, I think that’s about all ...