2. 外语
  3. •Read the memo below from the senior Regional Manager (Europe), Milo Mosby. •Complete the record card. •Write a word, phrase or

•Read the memo below from the senior Regional Manager (Europe), Milo Mosby. •Complete the record card. •Write a word, phrase or

admin2014-03-08  33
问题 •Read the memo below from the senior Regional Manager (Europe), Milo Mosby.
•Complete the record card.
•Write a word, phrase or number in spaces 41-45 on your Answer Sheet.
                                              B & Z
                              From the desk of Mile Mosby
      The final thing is a complaint I got when I was in the Zurich branch on 3rd of this month. I know it was important because the woman actually complained to me directly on the day it happened. I was in the office and she found out somehow where I was and insisted on speaking to me personally. Apparently she’d come into the Feldstrasse office to talk to Bertha Nelson--she was our Marketing Consultant there—but was treated very impolitely. So the woman, Tina Williams, found me, told me whet had happened and asked me to deal with it. Nelson had insulted her and virtually told her to take her business elsewhere.
     I dealt with it because I was on the spot. I told Nelson to come and see me at 2:30 in the manager’s office. I was still waiting at 3:00. She eventually turned up and offered no apology. She seemed quite proud of being impolite to the customer and me and then fell over. I could smell alcohol and she happily told me that she’d two bottles of wine at lunch time So, the fact that she was drunk during working hours was the final straw. I had no alternative but to sack her then and there. I asked the local manager to send our apologies to Ms Williams and to send her a 500 SFr gift token. I hope that is the end of the matter and it should convince them not to employ any more ex-geography teachers in Zurich.
Mile Mosby
                                        Complaint Record
Date complaint received: (41)______
Complaint addressed to whom William Ingham person complaint about: (42)______
Branch: (43)______
Position: (44)______
Date of action complained about: (45)______
Place of action complained of: Feldstrasse office
选项
答案Bertha Nelson
解析
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