2. 外语
  3. It is often said that politeness costs nothing. In fact, it seems that a little more courtesy could 【C1】______ businesses ￡5 bil

It is often said that politeness costs nothing. In fact, it seems that a little more courtesy could 【C1】______ businesses ￡5 bil

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问题     It is often said that politeness costs nothing. In fact, it seems that a little more courtesy could 【C1】______ businesses ￡5 billion every year. 【C2】______ hearing the phrase " thank you " or " well done" means the same to staff【C3】______a modest pay rise, researchers say. Praise and 【C4】______also makes employees more likely to work hard and stay in their jobs, saving on the cost of finding【C5】______.
    A third of 1,000 workers【C6】______ by consulting firm White Water Strategies said they did not get thanked【C7】______when they did well, and a( n)【C8】______third said they were not thanked enough. In both cases, staff said they felt undervalued, meaning they were less likely to 【C9】______ themselves and were more likely to 【C10】______employment elsewhere. According to the company, praising staff has the same 【C11】______ kick as a 1 percent pay rise—and 【C12】______ much cheaper for bosses. Three 【C13】______ four employees said that regular 【C14】______ by their bosses was important to them,【C15】______only a quarter said they were 【C16】______given as much praise as they felt they needed. The survey found that those【C17】______ blue-collar and manual jobs were less likely to【C18】______any recognition for doing well.
    Older employees and women need the most reassurance, according to psychologist Averil Leimon,a director of White Water Strategies. She said that words of praise did more than 【C19】______a pleasant place to work—they could even【C20】______profits.
【C4】
选项 A、criticism
B、compliment
C、blame
D、encouragement
答案D
解析 名词辨析题。[A]criticism和[C]blame都表示“批评，责备”，与句意不符，故排除；[B]compliment表示“称赞，恭维”，与句中的praise所表达的意思重复，故排除；[D]encouragement“鼓励”符合文意，故为答案。
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