A、He doesn’t have good qualifications. B、His resume hasn’t outlined his past in a proper way. C、He is not nervous when taking an

M: Good morning, Miss White. I’m Bill Green. Yesterday afternoon I called you.
W: Ah, yes, Mr. Green, I remember our appointment. You said you have some trouble finding a job?
M: Yes. You see, personally I think I have got good qualifications. But out of some reason, I often fail during or after the interview.
W: May I have a look at your resume?
M: Sure.
W: Well, first I must say, your resume has outlined your past very well, but only a statement of past can rarely get you inside a company. I suggest you give employers an example of what you can do for them. You may create a new area in your resume. Call it "value offered". In two sentences, state the value you would bring to that particular employer.
M: Oh, I get that point!
W: But be specific and create a separate resume for each company you approach. By the way, do you feel nervous at an interview?
M: Oh, yes. I always think these interviewers want nothing but to humiliate me. So I always feel it’s like facing an enemy.
W: Then you should give yourself an attitude adjustment. Remember, employers want to hire you. A company holds interviews so it can find the best person for the job. If you convince yourself the manager wants to hire you, you will have a positive attitude at the interview and your attitude might influence the manager to feel good about you.
M: Thank you, Miss White. I have learned a lot from what you’ve told me.
W: You’re welcome. I wish you good luck.
Questions 19 to 22 are based on the conversation you have just heard.
19. When did the man call the woman last time?
20. What is true about the man?
21. What does Miss White suggest to the man about his resume?
22. What kind of company do you think Miss White works in?