From: Linda Smith To: Clarice Byan Subject: Report on Employees’ Use of Time Clarice, I agree that waste of work time is a s

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问题 From: Linda Smith
To: Clarice Byan
Subject: Report on Employees’ Use of Time
    Clarice, I agree that waste of work time is a serious issue. The Human Resources Department recently surveyed the employees. They are wasting nearly two hours per day.
    Here are my ideas to reduce this waste. First we need to agree on what are the most important behaviors to stop. For example, look at activity No. 1 in the table below. Many people are doing this; however, it is the most difficult to stop. I recommend that we focus on activities No. 2, 4, and 5.
    Making phone calls shows the largest difference between men and women. Women do this much more than men. We should ask all employees to limit these calls. They should return nonurgent messages at their lunch break.
    For No. 4, we should focus on the younger age group. We will tell them that we are going to check their work accounts for personal messages. For No. 5, we can ask managers to watch this more carefully. Perhaps activity No. 3 should continue. This allows employees to know each other and it can increase their motivation. The managers will know if someone is spending too much time talking and not enough time working.
    Are you available tomorrow? I’d like to meet with you to discuss our next step.
                Time Spent on Non-work-related Activities

*Percentage(%)of employees who do this three times per week or more.
The employees are advised to return non-urgent messages ______.

选项 A、after work
B、back at home
C、before office hours
D、during their lunch break

答案D

解析 事实细节题。本题询问员工建议在什么时候才回复不紧急的来电。本题的关键词是non-urgent,抓住这个词,就能找到答案是第3段最后一句的their lunch break.所以选项D是正确的。
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