You will hear five different people talking about problems and mistakes they had in the companies where they work. For each

You will hear five different people talking about problems and mistakes they had in the companies where they work.
For each extract, there are two tasks. Look at Task One. For each question, 13—17, decide which problem each speaker mentions from the list A—H. Now look at Task Two. For each question, 18-22, decide which response the people made to the problem from the list A—H. After you have listened once, replay the recording. You now have 30 seconds to read the two lists.
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Now listen, and do the two tasks.
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Man: I organise a contracting project, and secretly hire some working staff from other companies, in the hope of sparing some costs. One day, the contractor told me halfway through that it couldn’t be done before the deadline because he was terribly sick. He said that he at least needed another two more weeks to recover. Or I should look for another group of staff so as to minimise the loss. This contractors’ staff had to be paid for longer. I did not tell my boss about the problem in case he would be angry with me. And I took a chance that the contractor would be better soon. I think I should be more cautious next time and do not make any decisions all by myself or at least consult with my colleagues and the boss. Whatever I do, I should have a back-up plan in order to make sure of the sustainability of the project.
Woman: I used to work in an import-export company as a sales manager. My jobs were to contact the customers and liaise them regularly to see if there were cooperative opportunities. Besides, I launched a permanent forum in the weekends and created more opportunities for the boss from different corporations to exchange views with each other and enhanced the relationships. But one time, during the preparations before a meeting, accidentally, I sent,instead of the invitation cards, the company’s clients materials to all the bosses. My corporation exposed a great loss. The corporation made a comprehensive survey about the incident, but no cne was identified. My boss was furious, so were our clients. All I wanted was to hide away until it all blew over. But, I felt so guilty that I bravely told them the truth and I quit.
Man: I’m an accountant working for Sharon Investment Corp, Ltd. I just graduated from university and then directly came to this company. I think I am very lucky, you know, especially, in times of this bad economic situation. Lots of people are losing their jobs every day. The people here are very friendly and easy-going. Except one thing, one day, the manager came to me and asked me to do a favour for him. Recently, our corporation has launched a new product and put a lot of money in the project. The manager has promised the Board a large profit. But on the contrary, the sales this month are devastating. So the manager asked me if I could help to make a fake balance sheet. He is a good guy and helps me a lot. He ensured me that the sales would turn out to be good in two months. I didn’t turn him down and pray to God that the products would grab the market sooner.
Woman: I used to work as an sales staff in Derek Corp, Ltd. My job was to contact clients, order deals and negotiate with the customers. Since 4 months ago I came here, I redoubled my efforts and really contributed a lot to the company. But one time, I made a huge mistake. It happened because I’d calculated how much we should charge a customer for some goods we were going to export on a regular basis, and I forget to charge the agents’ commission, which was a lot of money. By the time I realised the loss, it was too late. So, later, I tried to increase the price of the commodities and didn’t tell my boss in the hope that it would soon make up the loss. And it made me realise that doing business is no small task.
Man: Well, now it’s all over, I can only hope we’ve learnt the right lessons from the experience. This time I really get an idea about the importance of communication skills seriously ... I used to think it’s no more difficult, but when you’ve seen the damage misunderstanding has caused ... I am a secretary of Leeds Corp, Ltd. There is a large deal with Orland Company. My boss wanted me to draft an invitation card to the boss of the Orland Company. According to his requirement, I sent the invitation card, but to the wrong place. So the meeting was a disaster. And the boss of the Orland Company thought if such a small mistakes could happen, what about a 10 million project? So, the deal was over. The boss didn’t blame me. But I am extremely guilty of the mistake that I have made. I should have confirmed the company again even I have sent the invitation.
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Now listen to the recording again.
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That is the end of Part Two.
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