You will hear five recordings. For each extract, there are two tasks. For Task One, choose what is mainly talked about from the

You will hear five recordings.
For each extract, there are two tasks. Look at Task One. For each question, 13-17, decide what they are mainly talking about from the list A—H. Now look at Task Two. For each question, 18—22, decide what work each person is doing.
After you have listened once, replay the recording. You have 30 seconds to read the two lists.
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Now listen, and do the two tasks.
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Man: Hello, everyone. Today we are going to talk about the sales forecast of our department we are going to create. There are some details we have to make sure. First, there are some factors that can affect our future sales: economic downturns, employee turnover, changing trends and fashions, increased competitions and etc. We have to take these factors into account and make a believable and reliable sales forecast. Secondly, all of us should feel part of achieving the sales forecast. It’s a problem of attitude. Never, never take it as the manager’s task and act as if you have no responsibility for it. Actually, it’s our task and expectation. We are working and improving together. It’s to everyone’s benefit. So I hope we should communicate well with each other. Last, on this piece of paper are your tasks. I have assigned two to three tasks to each of you. Hopefully, you will get all of them finished at the end of this month.
Woman: Attention please. Here I am pleased to announce that a new employee, Mike, will be joining our staff starting from next week. He will assume the position of assistant product manager and report to me directly. His main responsibilities are to oversee the sales activities of our sales team, stipulate strategic sales plan, manage sales activities by means of biz opportunity identification, customer visiting, order fulfillment, customer satisfaction and etc. Our newest employee has come to us from Siemens China, where he held the position of product manager. We believe that he will be a valuable addition to our team. Please join me in wishing our newest employee a successful career with our company. I am planning to organise some activities to welcome our new employee, and if you have any suggestions, do please send to me via e-mails. Thanks.
Man: Hello, everybody. I am very pleased to share some experience in dealing with customer service with you. Newcomers are always confused with this kind of job and sometimes you may think it’s really easy and need no special training at all. Actually I had this kind of opinion when I just entered into this career. However, my views have changed as time passed by. Dealing with customer service isn’t as simple as dialing a number and talking to persons. On the other end, it requires a strategy. One of the primary keys to dealing with customer service is to remain calm and polite at all times. Do not, however, confuse calmness and politeness with meekness. In this relationship, customers have the upper hand, so they shouldn’t hesitate to take advantage of it. Secondly, explain the problem as clearly as possible. Lastly, but more importantly, bear in mind that the customers are always right.
Woman; Hello, Mr. Philip. I am so glad that finally I have the chanoe to discuss with you after I have sent you the letter two weeks ago. You must have been quite busy these days. As you know, I am grateful for the opportunity to work tor you and I enjoy doing so. I hope, you’Il agree that in the two years I have worked for you, I have become an integral member of your team and accomplished a great deal. For example, in the last six months alone, I have successfully finished the software project ahead of time. However, I am still working for the initial salary on which we agreed two years ago. If my memory serves me right, we also agreed to negotiate my salary in two years based on my performance and that time has come. Therefore, in light of my performance and our agreement, I am respectfully requesting an immediate pay raise of 20 percent, to be followed in six months by a performance-based pay raise of an additional three percent. Thank you.
Man: Hello, I am calling to discuss the extension of our contract for next year. Your brand of automobile air conditioning has been going really well here—You have probably noticed that from the order book in the last year. Customers really love It. As a matter of fact, I am not surprised)at its good market—it’s of high quality and good price. This brings me to my next-point. Could you provide us with more seasonal discounting from your end? What I mean Is reductions that we could pass straight onto our customers. Generally we run sales In May, late summer and early winter, and at that time your company’s products are the only ones that don’t feature. This kind of situation affects our sales promotion programme as a whole and I suppose you could give the customers a certain amount of discount.
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Now listen to the recording again.
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That is the end of Part Two.
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