what’s the probable relationship between the two speakers?

W: Friendship Department Store. May I help you?
M: Yes, could you tell me when the store closes today?
W: We close at 7:30.
M: I see. And when do you open?
W: Nine o’clock on the weekend.
M: Fine. Thank you very much.

M: This is Mr. James. My heater is not getting any power and the temperature is going to get down below freezing. Could you come over and repair it?
W: This is our busiest time of the year, but I’ll speak to one of our men about getting over there sometime today.