首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
专升本
The American idea of customer service is to make each customer the center of attention. People going shopping in America can exp
The American idea of customer service is to make each customer the center of attention. People going shopping in America can exp
admin
2011-04-26
47
问题
The American idea of customer service is to make each customer the center of attention. People going shopping in America can expect to be treated with respect from the very beginning. When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the signs that label each department make shopping a breeze (容易的事情). Customers usually don’t have to ask how much items cost, since prices are clearly marked.
When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even Offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm "thank you" from the clerk. Many stores even allow customers to take their shopping carts out to the parking lot. In that way, they don’t have to carry heavy bags out to the car.
In America, customer service continues long after the sale. Many products come with a money-back guarantee, ff there is a problem with the product, customers can take it back. The customer service representative will often allow them to exchange the item or return it for a full refund.
When customers enter the store in the USA, they will ______.
选项
A、see store clerks sitting around watching TV
B、receive warm greetings from clerks
C、show their respects to clerks
D、be given a pamphlet introducing the goods
答案
B
解析
本文的第一段第五句指出“相反,店员会亲切地打招呼,并且协助顾客寻找需要的东西”,因此选B。
转载请注明原文地址:https://jikaoti.com/ti/Ah4GFFFM
本试题收录于:
英语题库成考专升本分类
0
英语
成考专升本
相关试题推荐
Mostpeople______.Monkeys______.
Mostpeople______.New-bornbabies______.
It______thepostofficetimeifpeopleaddresslettersproperly.
Insteadofresearchingandwritingtheirpapers,somestudents______.TheresultsfromtheInternetservice______.
Insteadofresearchingandwritingtheirpapers,somestudents______.Ifteacherswanttofindoutiftheirstudentswrotethe
Accordingtothepassage,thecomingofonlinejobsearchingbrings______.ProfessorChallengerthinks______.shouldbeconsid
Manypeoplefindhomegardening______.Fromthepassagewecanconcludethat______.
Inthe______ofmanyparents,standardsofeducationinthepublicschoolareactuallyfalling.
Hewasdefeatedinthecompetitionpartlybecausehewas______tothefeelingsofothers.(sense)
Childrenwhoareoverprotectedbytheirparentsmaybecome______.
随机试题
InthemorningofMay5th,1975,theastronautnamedHarryJacksonwasgivenverycarefulmedicalexamination.Thenhewassent
不是引起高渗性脱水的因素是
对于贝尔面瘫急性期的患者,以下哪项治疗是不恰当的
房地产经纪人接待到店购房客户时,正确的做法有()。
依据《烟花爆竹安全管理条例》的规定,在禁止燃放烟花爆竹的时间、地点燃放烟花爆竹,或者危害公共安全和人身、财产安全的方式燃放烟花爆竹的,由公安部门责令停止燃放,处()的罚款。
根据我国现行规定,资本公积金包括()。
采用FTP传输文件时,需要对文件进行复杂的转换,效率比较低。()
根据原银监会公布的《商业银行杠杆率管理办法》,商业银行并表和未并表的杠杆率均不得低于()。
根据《民法通则》的规定,民事法律行为应当具备的条件有()。
在中国社会主义改革与社会主义改造关系问题上,有人说:“早知今日,何必当初?”
最新回复
(
0
)