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  3. Airline delays may result in The employees might think, if airline delay is to be avoided, the key factor is

Airline delays may result in The employees might think, if airline delay is to be avoided, the key factor is

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问题 Airline delays may result in
The employees might think, if airline delay is to be avoided, the key factor is
选项 A、cost-cutting.
B、sophisticated workers.
C、high-spirited crew.
D、good customer service.
答案C
解析 本题问雇员认为避免航班延误的关键因素可能是什么。第二段说，"But airline employees see a deeper reason for both the increase in delays...：a demoralized and frustrated workforce that’s being asked to do more even as it’s getting paid less"，因此解决问题的关键因素是提高员工情绪，故"情绪高涨的员工"正确。削减成本：第三段第一句说，"The airlines and unions are quick to praise their workers for...carrying the brunt of the cost cutting"。降低成本是造成员工情绪低落的原因之一，要加大投入才有助于问题的解决。熟练员工：常识上认为熟练员工可以提高工作效率从而解决航班延误问题，但雇员认为造成航班延误的根本原因是员工的情绪低落而不是员工的工作熟练程度。良好的客服：雇员并未提及客服与航班延误有什么关系。
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