Which counsellor should you see? Write the correct letter, A, B or C, next to Questions 11-14. A Louise Bagshaw B Tony Denb

M: Now for the second part of the form I want to ask a bit more about your experience of the club. W: Sure.
M: How often would you say you use the club...?
W: It varies enormously depending on how busy I am.
M: Of course... but on average... per month?
W: I’d say it averages out at twice a week.
M: OK, so eight on average.
W: Yeah. And four of those are aqua-aerobics classes.
M: That leads me to the next question... would you say the swimming pool is the facility you make most use of?
W: Fair to say that... yeah.
M: Right, thanks... And are there any facilities you don’t use?
W: One area I realise I’ve never used is the tennis courts... and there’s one simple reason for that...
M: You don’t play tennis?
W: Actually, I’m not bad at it... it’s that I’m not happy having to pay extra... for that privilege.
M: I’ve made a note of that... thanks. Now in the last section are there any suggestions or recommendations you have for improvements to the club?
W: Only about health and fitness?
M: Anything at all...
W: Well, I’d like to see more social events... it isn’t just a question of getting together for games or classes but other things, you know.
M: Yes, sure.
W: And another thing that I was thinking when I had my yoga class in the gym last night — we were all sweltering in the heat — was that I think they should put in... you know... air conditioning. That’s exactly what I mean. The rooms are really light and well-designed but they do need proper installations.
M: Sure... well I’ve made a note of that...
W: Good.
M: ... so is there anything else you’d like to suggest... about quality of service, for example?
W: Oh, everyone’s very nice here... they couldn’t be more friendly and helpful... oh but I tell you what...it’s a shame the restaurant isn’t open in the evening on Saturday... and Sunday as well for that matter.
M: So... the club should...
W: ... open it later on those days.
M: OK. Well, I thank you very much. That’s all the questions.