首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
专升本
Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. But if something you have bought
Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. But if something you have bought
admin
2011-03-26
39
问题
Complaining about faulty goods or bad service is never easy. Most people dislike making a fuss. But if something you have bought is faulty or does not do what was claimed for it, you are not asking for a favour to get it put right.(76)
It is the shopkeeper’s responsibility to take the complaint seriously and to replace or repair a faulty article or put right poor service, because he is the person, with whom you have entered into an agreement.
The manufacturer may have a part to play but that comes later.
Complaints should be made to a responsible person. Go back to the shop where you bought the goods, taking with you any receipt you may have. Ask to see the buyer in a large store. In a small store the assistant may also be the owner so you can complain direct. In a chain store ask to see the manager.
Even the bravest person finds it difficult to stand up in a group of people to complain, so if you do not want to do it in person, write a letter. Stick to the facts and keep copy of what you write. At this stage you should give any receipt numbers, but you should not need to give receipts or other papers to prove you bought the article. If you are not satisfied with the answer you get, or if you do not get a reply, write to the managing director of the firm, shop, or organization. Be sure to take copies of your own letters and any you receive.
If your complaint is a just one, the shopkeeper may offer to replace or repair the faulty article. You may find this an attractive solution. In certain cases you may have the right to refuse the goods and ask for your money back, but this is only when you have hardly used the goods and have acted at once. If you have suffered some special loss, if for example a new washing machine tears your clothes, you might receive money to replace them. If the shopkeeper refuses to give you money, ask for advice from the Consumers’ Association.
The shopper may make a complaint because
选项
A、the article bought is not up to standard
B、it doesn’t do what is claimed for it
C、He dislikes causing a fuss
D、he was at fault in buying the article
答案
A
解析
从第一段可以得知,当顾客买到有毛病的商品或受到不良服务时,有权投诉,故答案选A。
转载请注明原文地址:https://jikaoti.com/ti/7Y9GFFFM
本试题收录于:
英语题库成考专升本分类
0
英语
成考专升本
相关试题推荐
ThestateofCaliforniahadtoturnofftheelectricitytoalmosttwomillionhomesandbusinesses.Thestateranoutofpower.
Itisthepreventionofdiseaseratherthanissuccessfultreatmentthathasledtothetremendousincreaseinthepopulationof
Inolddays,whenaglimpseofstockingwaslookeduponassomethingsoshockingastodistracttheseriousworkofanoffice,s
Freezingisatpresentoneofthe______ofpreservingmeat,fruitandVegetables.
Scientistssayitmaybetenyears______thismedicinewasputtouse.
Thenatural______likeearthquakesandvolcanoesthathavestruckthePhilippinesthisyearhaveleftthegovernmentinfinanci
Sheis______(fortune)enoughtoenjoygoodhealth.
Alargenumberofcars______parkedinfrontofmyhouse.
Aspointedoutatthebeginningofthepassage,peopleusedtothinkthatairpollution______.Itcanbeconcludedthat______
Aspointedoutatthebeginningofthepassage,peopleusedtothinkthatairpollution______.Theunderlinedword"offset"in
随机试题
肺病见黑色为
Q235A属于优质碳素结构钢。 ()
在填料吸收塔中,为了保证吸收剂液体的均匀分布,塔顶需设置()。
社会控制的适度问题。
幂级数的收敛半径R=______.
男,55岁。主诉右上后牙食物嵌塞,有时遇冷热敏感。检查发现右上第二磨牙牙合面中龋,损及牙合面边缘嵴,备洞时制成邻牙合洞该患牙所制备的洞形属于
背景资料:A公司中标一城市主干道拓宽改造工程,道路基层结构为150mm石灰土和400mm水泥稳定碎石,面层为150mm沥青混凝土。总工期为7个月。开工前,项且l_部做好了施l工交通准备工作,以减少施工对群众社会经济生活的影响;并根据有关资料,结合
用盐腌制的咸猪手罐头
我国公民张先生为国内某企业高级技术人员,2009年3—12月收入情况如下:(1)每月取得工薪收入8400元。(2)3月转让2006年购买的三居室精装修房屋一套,售价230万元,转让过程中支付的相关税费13.8万元。该套房屋的购进价和装修费为100万元,
将考生文件夹下QIU\HEX文件夹中的文件APPE.BAS复制到考生文件夹下TALK文件夹中。
最新回复
(
0
)